Product Manager, Merchant Services
The Product Manager, Merchant Services owns end-to-end accountability for DLX merchant services products including value added services, overseeing that the product delivers value to customers and is a viable business model.
This role must be able to work collaboratively with other payment product managers to deliver offerings to meet the needs of our diverse base of clients and partners.They are responsible for the overall product strategy, roadmap, backlog, and P&L, driving performance against KPIs (financial and non-financial). They balance investments (money, time, people) in short‐term tactical product improvements with long‐term strategic product investments to maximize ROI. They provide clear guidance to product management and development teams on customer needs and expected outcomes. They engage with other key stakeholders across the business to ensure product success.
Define product vision and strategy including the product goals/objectives, target market, product differentiation, positioning and the plans to grow the product over its lifecycle
Develop and manage the product roadmap
Evaluate product performance and solicit feedback, integrating the voice of the customer into the product, includes gathering and presenting customer insights from research
Manage and prioritize the product backlog
Engages regularly with the Product Development team to guide the PD team and make sure business needs are being conveyed / met
Oversees the product P&L to hit revenue or other targets against budget
Education and Experience: Bachelors and 3 years or HS/GED and 7 years
3 plus years of experience as an Associate Product Manager or similar role
2-3 years’ experience in program management
Experience in product lifecycle management
Familiarity with Agile framework
Knowledge of project management tools, like Jira or Trello
Education: Bachelors in Marketing or Business Management
Experience: 5 years experience in Product Management or Marketing in payments or merchant services solutions
Mastery in techniques and lean agile methodologies that maximize flow of value and are deeply rooted in Agile, Lean and continuous delivery principles, with an ability to extend that understanding throughout the organization.
Proven success creating digital products vision, strategy, experience and enterprise solutions and services from ideation to launch, including engineering and operational quality.
Expertise in working with a multi-disciplinary team on customer-focused products and services to design and build solutions that deliver valuable outcomes.
Significant industry knowledge and expertise within aligned or targeted industry is essential.
Proven ability to prioritize competing demands and obtain buy-in from stakeholders.
Practices lean agile and design thinking principles, led/facilitated workshops to cultivate the ideation.
Ability to define financials, ROI, KPIs, and forecasts with success leveraging data to make decisions about product feature increments
Mastery in leading change and inspire others to change behaviors
Strong influencer in continuous learning and innovation culture
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
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Time Type: Full time
Work Status: Permanent
Company NameDeluxe Corporation
Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.