Product Owner - Digital Payments
The Product Owner supports the product management team in day-to-day execution, liaising with the Product Development team as needed. This role is a Subject matter expert in market research and customer needs analysis. This role writes user stories for the most complex customers, helps manage the product backlog and manages prioritization, and support collection and analysis of multiple data sources.
Document epics and write user stories for the most complex and largest customers. Elicit high-level requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, business analysis, task and workflow analysis, and/or viewpoints
Act as a SME liaison between the Product Management and Product Development Team to guide the PD team and make sure business needs are being conveyed and met e.g., clarify and elaborate stories as needed with developers, provide feedback on WIP and completed user stories
Participates as a SME in the development and management of the product roadmap
Maintain prioritization of the product backlog. Partner with stakeholders, especially development teams to communicate, prioritize and estimate product requirements.Participate in formal grooming and poker planning sessions required for new features, enhancements and bug fix work efforts
Mentors and may coach less experienced team members
Education and Experience: Bachelors and 5 years or HS/GED and 9 years
Expert level knowledge of all aspects of agile methodology
Subject Matter Expert in Market Research and customer needs analysis
Proven track record in driving critical projects to successful implementation on time and on budget
Experience creating user stories and documenting epics
Experience in performing complex analytical work though robust data models
Knowledge and use of behavioral analysis tools to understand user experience across different landscapes
Experienced in analyzing data sets, creating flow diagrams, preparing high level summaries and workflows
Experience working with management to improve operating procedures, reduce cost and inefficiencies
Experienced in quality assurance and usability testing
Experience: 8 years in a Business Analyst or Product Analyst role
Ability to work through Ambiguity
Team Development and Motivation
Product Lifecycle Management
Digital IQ and Technology Transistor
Accountability and Initiative
Excellent Communication and Collaboration skills
Digital IQ and Technology Transistor
Proven experience collaborating with UX design
Proven experience managing vendor relationships
Proven experience managing internal and external integration partners
Proven experience managing customer support product escalations
Strong written and verbal communications skills
Business case development and strong presentation skills
Ability to conduct cost/benefit analyses
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
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Time Type: Full time
Work Status: Permanent
Company NameDeluxe Small Business Sales Inc
Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.