Product Owner - Remote Deposit Capture (RDC)

Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.

The Product Owner – Remote Deposit Capture supports the product management team in day-to-day execution, liaising with the Product Development team as needed. This role is a subject matter expert in market research and customer needs analysis. This role writes user stories for the most complex customers, helps manage the product backlog and manages prioritization, and support collection and analysis of multiple data sources.

Job Responsibilities:

• Document epics and write user stories for the most complex and largest customers. Elicit high-level requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, business analysis, task and workflow analysis, and/or viewpoints

• Act as a SME liaison between the Product Management and Product Development Team to guide the PD team and make sure business needs are being conveyed and met e.g., clarify and elaborate stories as needed with developers, provide feedback on WIP and completed user stories

• Participates as a SME in the development and management of the product roadmap

• Maintain prioritization of the product backlog. Partner with stakeholders, especially development teams to communicate, prioritize and estimate product requirements.  Participate in formal grooming and poker planning sessions required for new features, enhancements and bug fix work efforts

• Mentors and may coach less experienced team members

Basic Qualifications:

Education and Experience: Bachelors and 5 years or HS/GED and 9 years

• Knowledge of all aspects of agile methodology

• Experienced in quality assurance and usability testing

Preferred Qualifications:

Education and Experience: 8 years in a Business Analyst or Product Owner role

• Remote Deposit/Mobile Deposit experience

• Subject Matter Expert in Market Research and customer needs analysis

• Proven track record in driving critical projects to successful implementation on time and on budget

• Experience creating user stories and documenting epics

• Experience in performing complex analytical work though robust data models

• Knowledge and use of behavioral analysis tools to understand user experience across different landscapes

• Experienced in analyzing data sets, creating flow diagrams, preparing high level summaries and workflows

• Experience working with management to improve operating procedures, reduce cost and inefficiencies

• Team Development and Motivation

• Product Lifecycle Management

• Customer Centricity

• Digital IQ and Technology Transistor

• Proven experience collaborating with UX design

• Proven experience managing vendor relationships

• Proven experience managing internal and external integration partners

• Proven experience managing customer support product escalations

• Strong written and verbal communications skills

• Business case development and strong presentation skills

• Ability to conduct cost/benefit analyses

• Analytical Judgement, Accountability and Initiative, Ability to work through Ambiguity

• Excellent Communication and Collaboration skills, Results Driven, Financial Acumen

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.

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