Sr. Manager, IT - CAN
Responsible for assuring a stable technical processing environment is available to Operations to run production for the 24X7 production environment for remittance processing sites.
Management duties associated with the Operations Support team in providing technical support for multi-site, 24X7 remittance operations.Responsibilities include technology in support of image capture, data completion, file creation and transmission. Consults on the most difficult support issues with the team and with other technical resources.
Consulting business and operations teams on Operations applications, computing environment and networking.
Leads technical integration, hardware and software refresh projects. Consults on network changes. Trains andmentorsoperations support staff, other support and Operations functions on technology solutions. Supports client RFPs for questions on technology architecture. Provides technical expertise in supporting client relations forpreand post-sales requests. Writes and implements programs and scripts to perform production and maintenance tasks.
Triages production issues of the most difficult nature or assists Production Support Admins or Production Engineers on triage.
Ensures continuity and currency of institutional knowledge required to operate and maintain the technical infrastructure of remittance processing operations.
Basic Qualifications (BQs)
Education and Experience: Bachelors in MIS, Engineering or Computer Science and 5 years experience or HS/GED and 9 years of systems and business experience.
Deep knowledge of industry trends and remittance products and services, business processes and applications. Expert-level institutional knowledge of remittance processing operations.
Deep knowledge of transaction processing systems and formats and operational processing. Expert knowledge and understanding of distributed systems, networks.
Basic knowledge in technical writing and/or business documentation.
Preferred Qualifications (PQs)
Experience: 3 years of management experience. Demonstrated management skills for geographically dispersed team.
Strong written and verbal communication skills.
AODA:Deluxe Corporation and Deluxe companies will provide reasonable accommodation for qualified individuals with disabilities. If you need assistance with any part of the application or hiring process, please contact us at DeluxeCareers@deluxe.com.
Department: IT Management
Time Type: Full time
Shift Type: First Shift (Canada)
Work Status: Permanent
Company NameResearch Development & Manufacturing
Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.
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