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Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com or call us at 1-800-332-2544 .

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VP, Customer Success

APPLY LATER JOB ALERT

All employees of Deluxe should apply for the position of interest via our Deluxe System. Refer to your manager or HR partner for additional assistance.



Location: Atlanta, Georgia, United States

Req ID: 202121WD-2

The essence of the job is to drive successful outcomes for customers, lead a word-class Customer Success Team and inspire Customer Success across Deluxe.
The role owner will build and lead a world class post-sale organization focused on driving successful outcomes for customers and delivering meaningful return on investment. Reporting to the CRO, He/She will be a member of the CRO leadership team and be a key contributor in driving the overall growth strategy of the company.  
This role will ensure customers are unlocking value by driving adoption of Deluxe products and services. It will also be responsible for actively growing the Deluxe footprint in existing customers through upsell and cross sell as well as maintaining the current customer base.
As the leader of the Customer Journey, this position will define the Vision and Strategy for the customer success organization and will drive company-wide processes for supporting and escalating customer support to provide a best-in class experience and measure customer happiness and health, identifying the levers that will drive expansion and the signals which indicate churn risk.

  • Build and nurture strong Customer executive relationships to develop a holistic and deep view of the immediate needs and current programs with deep understanding of Customer business goals, environment, challenges, and operational maturity.

  • Provide customer insights based on solid understanding of the best methodologies for architecture, implementation, adoption & migrations of solutions.

  • Post-sales orchestration of all company wide and Partner resources (People and assets like, webinars, workshops, etc.) to provide a unified path to Customer Success Lead Quarterly Success Reviews.

  • Get alignment with ELT, Sales, Marketing, Product and Finance around Customer Success strategy and execution.

  • Accountable for successful adoption and value realization for the products and services our customers have purchased and identify new opportunities to expand value within a customer.

Basic Qualifications:

Education and Experience: Bachelors and 10 years or Masters and 8 years

7 years of management

  • 12 years’ experience leading customer facing-organizations

  • Experience successfully executing a vision for customer success with a track record for excellent execution and measurable results.

Preferred Qualifications:

Education and Experience: Masters and 8 years

Master’s degree

  • 10+ years’ experience in leading customer-facing organizations

  • Experience in a hyper-growth environment, and a specialist in leading a customer success at scale. 

  • Proven successful consulting with key technical and sales acumen

  • 5+ years of experience with subscription and software offers

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.


Department: Sales
Time Type: Full time
APPLY LATER

All employees of Deluxe should apply for the position of interest via our Deluxe System. Refer to your manager or HR partner for additional assistance.


Learn about Benefits

Advancement Opportunities

Employee development is a huge part of our company culture

Healthcare

Full offerings including medical, dental, vision, etc.

Savings Plans

Competitive 401k plan guidance on savings solutions.

Tuition reimbursement

Up to $5,250 per calendar year for Full Time Employees

Work/Life Balance

PTO, Paid Holidays and Floating Holidays create a strong work/life balance

Advancement Opportunities

At Deluxe, employee development is a pillar of our culture. From mentorship programs to development plans and tuition reimbursement, we've got the tools to help you grow.

Healthcare

Affordable medical plans offering PPO, HRA, HDHP and Regional HMO style options.

Savings Plans

Competitive 401k matching program with guidance on saving solutions

Tuition Reimbursement

Deluxe will provide up to $5,250 per calendar year to full time employees that want to continue their education.

Work/Life Balance

Between paid time off, floating holidays, paid holidays and the ability to work remotely in some of our positions, we place a strong value on providing a quality work/life balance.

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