Processing Specialist III - Operator
The Processing Specialist III position handles the most complex customers with minimal Supervision. The focus of the position is to perform the day to day function of highly complex client processing.
1.Handles highly complex customers with unique, specific and/or challenging processing requirements.
2.Performs look ups and additional research on rejected payments and paperwork.
3.Higher level decision making on transactions
4.Manages received dates, effective dates/backdates on mail to be processed to assure that all client deadlines are met.
5.Communicate with all areas of Operations throughout the shift to assure deadlines are met.
6. Customer Contact to resolve issues and processes
Process work accurately and maintain performance output in accordance with department and client standards
Demonstrates a high-level knowledge of specific client requirements
Assist with Training & Controls for Quality Assurance
Basic Qualifications (BQs)
Education and Experience: HS/GED and 2 years experience in document processing.
- - Good hand/eye coordination
- - Demonstrated the capability to be extremely detail oriented and quality conscious
- - Comfortable working with tight and floating deadlines
- - Clear, direct communication skills
- - Comfortable working in a fast-paced, deadline-oriented environment
- - Flexible schedule, including weekends, holidays, overtime and/or off shifts
- - Team player with good interpersonal skills
- - Ability to work well independently and with others
- - Ability to adapt to change and learn new processes as the business evolves
- - Must meet the Deluxe established standard minimums for productivity and accuracy
Preferred Qualifications (PQs)
Education: Tech Certifications
Experience: 2 years document processing
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to email@example.com.
Department: Business Operations
Time Type: Full time
Shift Type: Second Shift (United States of America)
Work Status: Permanent
Company NameWausau Financial Systems Inc
Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.
Meet Your Recruiter
Kulu Phillips [C]