The QC Specialist will perform in-process inspections using documented procedures; detect, identify, and reports incidents of non-conformance to lockbox instructions, for the specific client throughout the process. Communicates current quality issues/non-conformances to the Operations Supervisor and Lead. Communication also includes compiling and reporting data for use by leadership and Quality Analyst.
Perform QC checks to assure quality and process adherence such as:
Compare job numbers and checks in batches against lockbox instructions
Sample checks for verification of Payee/P.O. Box match
Verify client ID on batch headers matches RPS
Log each batch that has been reviewed and results of review
Identify and communicate errors and non-compliances to Supervisor/Lead’s attention immediately so corrections can be made. Assist in determining root cause and provide input into process improvement to avoid/reduce operating errors
Compile data from sampling/auditing of batches to provide to Operations Supervisors and managers. Data will include:
Types of errors
Frequency of errors
Errors per operator/day/customer
1 to 3 years of Quality experience.
Experience working in a team environment.
Knowledge of Operational Functions and procedures
Accuracy/Attention to detail
Working knowledge of Word & Excel
5 years’ experience in a Quality role
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to email@example.com.
Department: Business Operations
Time Type: Full time
Shift Type: Second Shift (United States of America)
Work Status: Permanent
Company NameWausau Financial Systems Inc
Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.
Meet Your Recruiter
Kolbi Floyd [C]