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Inbound Sales/Customer Service Rep
Req ID: 14567BR
Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.
Deluxe Corporation is organized into three business units; Small Business, Financial Services, and Direct Checks Unlimited, that combine to make us a growth engine for businesses and financial institutions as well as one of the top check producers in North America.
Recent increase in base pay to $12/hour and uncapped incentive opportunities!
Start: 12:30pm - 9:00pm M-F
We have an attractive hourly wage plus commission. We offer full benefits; medical, dental and vision along with paid vacation and 10 paid holidays a year. We strive to be a company in which all employees have a high level of spirit and passion for the work they do. We look to the Deluxe Way to guide us in our pursuit of performance excellence, assuring the success of our employees and our company.
Smart, intuitive and persuasive - you build relationships that last! Deluxe helps our clients grow their businesses through a wide range of innovative products and services in fraud prevention, customer loyalty and brand building. The Inside Sales Representative will deliver results and implement meaningful and effective change. You are in direct contact with the thousands of customers we serve. This could be your opportunity to join a proven leader.
What you will do as an Inside Sales Representative:
- Receive incoming customer calls selling personal check products, answering inquiry questions, handling service issues
- Achieve monthly sales goals by utilizing verbatim scripts.
- Consistent use of current sales scripts and questioning techniques with each product or service offered.
- Provide appropriate responses on pricing and identifying/help overcome pricing objections.
- Utilize customer fulfillment process and tools (computer, monitor, keyboard, software, etc.) to ensure timely and accurate translation of customer transactions, including pricing products.
- Receive coaching/feedback and implements/takes action to make changes as appropriate.
- Adheres to service compliance requirements.
- Variety of shift options available.
When Can You Start?
Hiring Class starts soon. Paid training the first four weeks (no time off allowed during training). The training highlights applicable system, product, process, customer service and basic sales skills.
• High School Diploma (or equivalent)
• High level of accuracy
• Motivated and self-starter
• Ability to multitask
• Ability to navigate a computerized data entry system and relevant applications
• Sales experience (Retail, Restaurant, Contact Center, etc.)
Deluxe Corporation is an Equal Opportunity Employer:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to firstname.lastname@example.org.
Department: Customer Service
Time Type: Full time
Learn about Benefits
At Deluxe. Employee Development is a pillar of our culture. From mentorship programs to development plans and tuition reimbursement, we've got the tools to help you grow.
Affordable medical plans offering PPO, HRA, HDHP and Regional HMO style options.
Competitive 401k matching program with guidance on saving solutions
Deluxe will provide up to $5,250 per calendar year to full time employees that want to continue their education.
Between paid time off, floating holidays, paid holidays and the ability to work remotely in some of our positions, we place a strong value on providing a quality work/life balance.
100 Years, 10 Stories
Deluxe is perfectly positioned for growth and expansion as we head into our next 100 years, and that's because of our dedicated employees.Learn More
Learn About Our Leadership
Deluxe is led by an executive team and board members who play a vital role in maintaining the success of our organization...Learn More