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Key Contact Representative- Safeguard

Location: Dallas, Texas
Req ID#: 11007BR
Description
Safeguard is an exciting and positive work environment. This is an excellent opportunity for people who want to contribute and make a difference in the company’s success. We offer excellent benefits with immediate eligibility including medical, dental, vision, and life insurance, short and long-term disability, 401(k), vacation, Paid Time Off. Great one-on-one and on the job paid training.

This position takes inbound calls from Safeguard customers and routes them to the appropriate person/distributor. Position also inputs information from each call into database. This is an entry-level position with growth potential.

Accountabilities:
- Provide directory assistance for all incoming telephone calls to the facility, dispositions the calls and determines where to forward the caller (to an internal department or an external Safeguard Distributor)
- Supports the main lobby of the facility and greets and registers visitors, maintains register books, announces and directs visitors to proper destination and issues proper security badges as required
- Performs routine clerical duties while adhering to corporate security guidelines and demonstrating quality customer service skills
- Maintain knowledge of current departments and personnel through daily use of company intranet to access relevant company and department communications. In addition, maintain thorough knowledge of Safeguard Distributors names, contact information, hours of operations, etc.
- Notify management of unusual situations
- Evaluate and respond to emergency phone calls by applying the procedures listed in emergency manuals
- Place outbound calls to notify companies/individuals of past due account information
- Follow safety rules and keep work area in a clean and orderly condition
- Participate in low priority work projects upon request
- Position may include other duties as determined by the company
Required:
- High school diploma or equivalent
- Possess strong verbal communication skills
- Excellent attention to detail
- Strong English vocabulary and spelling aptitude
- Able to work successfully in a team environment
- Possess basic math and typing skills
- Ability to maintain a positive attitude in a very fast paced environment
- Possess basic computer skills





CB

Pre-Employment Screening:
Drug screen and background check required.

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.





EOE/Minorities/Females/Vet/Disability





Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.



Department: Customer Care/Contact Center
Remote Work Location: No
Employment Type: Entry Level
Full Time/Part Time: Full Time
Shift Type: Traditional

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