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Account Executive

The Culture at Deluxe

I've been here 33 years. I love being here because I love the people I work with.

Oh gosh, I love working at deluxe. I've been here 16 years and I would say the last five years I've been working on the most rewarding project ever in my career.

Love it, it's been an exciting time at Deluxe.

I think about exciting opportunities things that we have yet to dream and believe that we can do I'm excited about the new One Deluxe.

Knowing I could help be a part of the gelling of Deluxe and all the potential that I had, that was a huge piece.

So, I did look around a little bit but then nothing quite felt right where deluxe just feels like home this is where I want to end up.

What we're really looking to do is ensure that deluxe has an environment of inclusiveness when people feel inclusive within the workplace, they generate more ideas a better product is put out.

Bring our backgrounds, bring in our cultures, meshing them all together and Deluxe is a place that doesn't necessarily have walls or ceilings, so it just incorporates our true identity as people to employees.

We have recently done the food drive and there were always at least like more than 10 people who will be interested and based on the capacity we can accommodate people go there and do the volunteering.

Deluxe really isn’t like any other company. They really care about you and they care about your career and your path moving forward they want you to excel they, they're gonna give you the tools and provide you with what you need to become a successful business professional.

Since day one when I started at Deluxe it has been such a friendly atmosphere.

You want to spend time with people you like that you trust that you respect and I got to tell you we're surrounded with people like that. on the executive team and throughout the organization so for me this is just feels good to work at a company like Deluxe.

Req ID 212696WD Location Fort Worth, Texas

Responsible for providing specialized support services for our diverse portfolio of nonprofit clients, external ISV partners, internal Sales Representatives, and other high-profile internal and external customers.

As an Account Executive, you will work closely with a team of your peers to ensure we are providing the highest levels of customer service that we have become known for. This role is an essential part of the Operations Team, as they support the critical functions related to onboarding, settlement of merchant funds, partner residual payments, reconciliations, and VIP partner and client support.
• Responsible for new account on-boarding, including but not limited to sending/acquiring new client processing applications, coordinating with various merchant acquirers on account setups and application statuses, sending out welcome emails/documentations to new clients and/or sales partners, and updating Salesforce CRM appropriately, when required
• Performs phone, webinar, and/or onsite training, as needed, for newly acquired clients and/or sales partners on processing tools and reporting
• Provides phone and email support for high-profile clients and/or sales partners
• Analyzes and researches/resolves account issues, specifically regarding account reconciliation, equipment/gateway/integration troubleshooting, and refund requests
• Responsible for initiating maintenance requests for existing clients and ensuring those changes are completed to specification and in a timely fashion by the respective clients’ merchant acquirer

Basic Qualifications:
Education and Experience: Bachelor's in related field and 2 years of related experience or HS/GED and 6 years

• 3-4 years of experience in a customer service,
• Functional knowledge of Microsoft Outlook, Word, and Excel

Preferred Qualifications:
Education and Experience: Bachelors and 2 years
bankcard industry experience preferred, but not required

• A passion for, or experience with, the nonprofit sector
• Exudes a “customer first” attitude that is focused on achieving an outstanding customer experience for both clients and sales partners

• Ability to develop a strong rapport with internal and external partners
• Strong presentation skills with an ability to present complex information in a clear and concise manner
• Maintain an above average knowledge of First American, iATS Payments, and third-party acquirer workflow, policies, procedures, and systems
• Excellent track record of hitting goals, milestones, and deliverables with aggressive deadlines and sometimes competing prioritization
• Out-of-the-box thinker who can proactively identify issues and find creative solutions to complex situations
• Self-starter that thrives in a fast-paced environment and can work efficiently with minimal guidance and supervision
• Ability to work independently in a multi-task environment, as well as part of a team
• Outstanding communication skills both written and oral

• Salesforce experience is preferred, but not required

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.


Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to

Department: Sales
Time Type: Full time
Work Status: Permanent
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Company Name


Company Info

Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.

Meet Your Recruiter

Nataly Garcia

Our Values

Diversity, Equity & Inclusion

Whether working with our thousands of employee-owners or with our many partners and clients around the world, Deluxe strives to be a company that is not only diverse, but inclusive of all. We work as One Deluxe to foster an environment that strives toward equality.

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Over the years, Deluxe has been recognized for numerous awards and accolades. We are proud to celebrate our achievements as a testament to our corporate philosophy and unparalleled candidate experience.

Great Place to Work Oct 2020 to Oct 2021
Talent Board 2021 Candidate Experience Award Winner
Best place to work for Moms
Best place to work for Dads
2020 Honor Roll Company Award Winner
Disability Equality Index Best Place to Work Award
Vets Indexes Recognized Employer Award 2021
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Meet the Owners

The success of our employee-owners is at the forefront. We encourage and enable our Deluxers to own their success through growth and development opportunities. Hear from real employees on what it means to Own It at Deluxe.

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Since every employee at Deluxe is an owner, we all work together to develop new ideas for our customers that could include data-driven marketing tools, cloud-based solutions, or other innovations. Together, we’re creating the future of financial services and we all share a stake in our success.

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