Application Care Team Specialist

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I've been here 33 years. I love being here because I love the people I work with.

Oh gosh, I love working at deluxe. I've been here 16 years and I would say the last five years I've been working on the most rewarding project ever in my career.

Love it, it's been an exciting time at Deluxe.

I think about exciting opportunities things that we have yet to dream and believe that we can do I'm excited about the new One Deluxe.

Knowing I could help be a part of the gelling of Deluxe and all the potential that I had, that was a huge piece.

So, I did look around a little bit but then nothing quite felt right where deluxe just feels like home this is where I want to end up.

What we're really looking to do is ensure that deluxe has an environment of inclusiveness when people feel inclusive within the workplace, they generate more ideas a better product is put out.

Bring our backgrounds, bring in our cultures, meshing them all together and Deluxe is a place that doesn't necessarily have walls or ceilings, so it just incorporates our true identity as people to employees.

We have recently done the food drive and there were always at least like more than 10 people who will be interested and based on the capacity we can accommodate people go there and do the volunteering.

Deluxe really isn’t like any other company. They really care about you and they care about your career and your path moving forward they want you to excel they, they're gonna give you the tools and provide you with what you need to become a successful business professional.

Since day one when I started at Deluxe it has been such a friendly atmosphere.

You want to spend time with people you like that you trust that you respect and I got to tell you we're surrounded with people like that. on the executive team and throughout the organization so for me this is just feels good to work at a company like Deluxe.

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Req ID 230233WD Location Fort Worth, Texas

As an Application Care Team (ACT) Specialist Level I you will make customer service your top priority by working closely with merchants, sales partners, and other company departments in reviewing, interpreting and processing resolution items. In addition, you will assist in collecting information during the application process. All candidates must be able to accommodate a Monday through Friday, 8 am to 5 pm schedule.

• Analyze and review all incoming department pended applications
• Interpret application information and identify and coordinate a course of action plan
• Follow up with pended application items and make outbound calls as necessary
• Quickly correspond and investigate application issues, inconsistencies, or questions with merchants and supporting departments
• Communicate discrepancies and generate solutions for merchant applications
• Provide frequent updates to customers and applicable departments regarding application status

Basic Qualifications:
Education and Experience: HS/GED and 0 years
• Excellent computer skills, including MS Word and Excel.
• Has at least one to two years of application processing or industry experience.
• Strong understanding of credit reports, processing and risk as well as financial, checking and processing statements.

Preferred Qualifications:
• College Degree Preferred

• Exceptional verbal and written communication in addition to customer service skills
• Exercises superb phone etiquette skills.
• Uncanny attention to detail possessing a sound accuracy record on previous data entry work.
• Capable of organizing work for self and others to maximize productivity and increase efficiency for data entry.

• Ability to meet aggressive deadlines and juggle multiple priorities.

• Brings energy, enthusiasm, and a positive attitude to the job.
• Strong work ethic, using time productively to accomplish work goals.
• Maintains focus on accomplishing desired results.
• Can be trusted to keep sensitive information secure.
• Able to work efficiently with minimal guidance or supervision..

RSRDLX

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.

Department: Finance
Time Type: Full time
Work Status: Permanent

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Company Name

First American Payments Systems, L.P.

Company Info

Deluxe, a Trusted Payments and Data Company, champions business so communities thrive. Our solutions help businesses pay, get paid, and grow. For more than 100 years, Deluxe customers have relied on our solutions and platforms at all stages of their lifecycle, from start-up to maturity. Our powerful scale supports millions of small businesses, thousands of vital financial institutions and hundreds of the world’s largest consumer brands, while processing approximately $3 trillion in annual payment volume. Our reach, scale and distribution channels position Deluxe to be our customers’ most trusted business partner. To learn how we can help your business, visit us at www.deluxe.com.