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Customer Service Technical Support Representative

The Culture at Deluxe

I've been here 33 years. I love being here because I love the people I work with.

Oh gosh, I love working at deluxe. I've been here 16 years and I would say the last five years I've been working on the most rewarding project ever in my career.

Love it, it's been an exciting time at Deluxe.

I think about exciting opportunities things that we have yet to dream and believe that we can do I'm excited about the new One Deluxe.

Knowing I could help be a part of the gelling of Deluxe and all the potential that I had, that was a huge piece.

So, I did look around a little bit but then nothing quite felt right where deluxe just feels like home this is where I want to end up.

What we're really looking to do is ensure that deluxe has an environment of inclusiveness when people feel inclusive within the workplace, they generate more ideas a better product is put out.

Bring our backgrounds, bring in our cultures, meshing them all together and Deluxe is a place that doesn't necessarily have walls or ceilings, so it just incorporates our true identity as people to employees.

We have recently done the food drive and there were always at least like more than 10 people who will be interested and based on the capacity we can accommodate people go there and do the volunteering.

Deluxe really isn’t like any other company. They really care about you and they care about your career and your path moving forward they want you to excel they, they're gonna give you the tools and provide you with what you need to become a successful business professional.

Since day one when I started at Deluxe it has been such a friendly atmosphere.

You want to spend time with people you like that you trust that you respect and I got to tell you we're surrounded with people like that. on the executive team and throughout the organization so for me this is just feels good to work at a company like Deluxe.

Req ID 221503WD Location Fort Worth, Texas

Responsible for effectively answering inbound calls from our credit card merchants and sales representatives, and resolving issues in order to ensure customer satisfaction.

• Process inbound calls to the point of resolution including customer inquiries, complaints, requests for technical support, and customer account information.
• Provide frontline support for customers and representatives of internal and external sales channels.
• Provide a high level of technical support for multiple product lines, including credit card processing equipment and POS devices.
• Provide customer service related to customer inquiries regarding credit card processing, billing, banking deposits, monthly billing, etc,
• Use logic and technical expertise to troubleshoot credit card processing devices.
• Maintain a high level of knowledge regarding internal procedures, including pricing guidelines and standard payment industry practices.


Basic Qualifications:
Education and Experience: HS/GED and 2 years of related experience or Associates and 0 years

• Prior customer service experience in a call center environment is required.
• Functional knowledge of Microsoft Outlook, Word and Excel.
• Capable of producing comprehensive documentation.
• Experience informing clients, superiors, peers, and direct reports based on their information needs.

Preferred Qualifications:
Education and Experience: Associates and 0 years
• Technical troubleshooting experience preferred.
• Bilingual (English/Spanish) is preferred.

• Maintain above average knowledge of First American’s workflow, policies, procedures, and systems.

• Speaks clearly and effectively in a variety of settings.
• Excellent written communication skills.
• Competently analyzes and prioritizes information to make appropriate recommendations.
• Pays attention to detail. Approaches work in a meticulous and thorough manner.
• Highly productive with minimal guidance or supervision.
• Solves problems by gathering information and evaluating options.

• Track record of maintaining quality standards for the team and implementing quality processes.
• Manages time effectively and prioritizes completing tasks to meet deadlines.
• Has excellent attendance and completes quality work on time.

RSRDLX

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.


Department: Customer Service
Time Type: Full time
Work Status: Permanent
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Company Name

First American Payments Systems, L.P.

Company Info

Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.

Meet Your Recruiter

Christie Pierre [C]

Our Values

Inclusion, Diversity & Equity

Whether working with our thousands of employee-owners or with our many partners and clients around the world, Deluxe strives to be a company that is not only diverse, but inclusive of all. We work as One Deluxe to foster an environment that strives toward equality.

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Awards

Over the years, Deluxe has been recognized for numerous awards and accolades. We are proud to celebrate our achievements as a testament to our corporate philosophy and unparalleled candidate experience.

Great Place to Work Oct 2020 to Oct 2021
Talent Board 2021 Candidate Experience Award Winner
Best place to work for Moms
Best place to work for Dads
2020 Honor Roll Company Award Winner
Disability Equality Index Best Place to Work Award
Vets Indexes Recognized Employer Award 2021
Best places to work 2022 Award
Yellow ribbon Award
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Meet the Owners

The success of our employee-owners is at the forefront. We encourage and enable our Deluxers to own their success through growth and development opportunities. Hear from real employees on what it means to Own It at Deluxe.

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Culture

Since every employee at Deluxe is an owner, we all work together to develop new ideas for our customers that could include data-driven marketing tools, cloud-based solutions, or other innovations. Together, we’re creating the future of financial services and we all share a stake in our success.

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