This position works to minimize risk by monitoring daily transaction exceptions to approved account parameters on credit card processing activity, maintain departmental spreadsheets, update online systems with account status, and contact customers to review company policies and procedures.
Review/request additional information to decision daily audits to determine if merchant processing activity is an acceptable risk to First American Payment Systems
Monitor/process daily releases of funds via suspense system on accounts where processing exception and/or documentation received represent an acceptable risk to First American
Maintain departmental spreadsheets of data for reporting purposes. These reports include, Audit Log-Monthly summary of all accounts that were investigated.
Member Alert to Control High-Risk Merchants (Formerly TMF)
Monthly update of merchant matches and placements on Terminated Merchant File
Input information into online systems such as the Merchant System, Suspense System, LP Online, SAM, Vital, and FDR in regards to account status and notes on each investigation
Education/Experience: HS/GED and 2 years of related experience
Customer Service Experience
Has ability to work with mathematical concepts such as probability and statistical inference
Competently analyzes and prioritizes information to make appropriate recommendations
Committed to meeting quality standards
Can be trusted to keep sensitive information secure
Education/Experience: Associates; Degree and 0 years experience
Card issuer or merchant acquirer experience is preferred
Ensures that the customer receives a superior product or service
Listens attentively and responds effectively to customer complaints
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to email@example.com.
Time Type: Full time
Shift Type: First Shift (United States of America)
Work Status: Permanent
Company NameFirst American Payments Systems, L.P.
Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.
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