Sales Support-Product Specialist

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The Culture at Deluxe

I've been here 33 years. I love being here because I love the people I work with.

Oh gosh, I love working at deluxe. I've been here 16 years and I would say the last five years I've been working on the most rewarding project ever in my career.

Love it, it's been an exciting time at Deluxe.

I think about exciting opportunities things that we have yet to dream and believe that we can do I'm excited about the new One Deluxe.

Knowing I could help be a part of the gelling of Deluxe and all the potential that I had, that was a huge piece.

So, I did look around a little bit but then nothing quite felt right where deluxe just feels like home this is where I want to end up.

What we're really looking to do is ensure that deluxe has an environment of inclusiveness when people feel inclusive within the workplace, they generate more ideas a better product is put out.

Bring our backgrounds, bring in our cultures, meshing them all together and Deluxe is a place that doesn't necessarily have walls or ceilings, so it just incorporates our true identity as people to employees.

We have recently done the food drive and there were always at least like more than 10 people who will be interested and based on the capacity we can accommodate people go there and do the volunteering.

Deluxe really isn’t like any other company. They really care about you and they care about your career and your path moving forward they want you to excel they, they're gonna give you the tools and provide you with what you need to become a successful business professional.

Since day one when I started at Deluxe it has been such a friendly atmosphere.

You want to spend time with people you like that you trust that you respect and I got to tell you we're surrounded with people like that. on the executive team and throughout the organization so for me this is just feels good to work at a company like Deluxe.

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Req ID 230916WD Location Fort Worth, Texas

WHO YOU ARE:

Have you ever been told "Curiosity Killed the Cat"? You won't be told that here, we welcome and encourage your curious nature. Are you the GO TO resource? Do you have a knack for researching, learning, and retaining information about products? Do you have a passion and want to tell everyone the inside scoop about the newest products on the market?

ABOUT US:

Eliot Management Group (EMG https://emgway.com/) by Deluxe offers some of the most competitive payment processing rates in the industry. Our employees are the heartbeat to Eliot; a career with us is incredibly rewarding. You will experience an office culture that is respectful, positive, and full of energy. We'll show you the growth path; driven by your passion to succeed. Expect us to be right there to celebrate your wins with you!

RESPONSIBILITIES:

At EMG we are looking for that "Know It All" person, someone who thrives in learning about a product and knowing all the in's and outs. The Sales Support-Product Specialist supports the sales team as the Subject Matter Expert (SME) of our product suite. The goal is to become and maintain the status of SME on all products EMG offers. This knowledge is obtained by a combination of hands-on analysis of the product, training from First American Payment Systems Product, and direct discussion with product vendors.

Support salespeople to find merchant solutions using the optimal product from our product suite. This includes applying knowledge of product functionality, and pricing to real world use cases.
Work with the EMG Training to produce content to ensure the sales force understands all aspects necessary to effectively sell a product. This includes use cases, functionality, boarding/installation, support, pricing, and marketing resources.
Ensure operational readiness when new products are launched at EMG. This includes enabling a smooth application and boarding/installation process that is understandable to our sales force for any given product.
Spend time understanding all the products EMG offers including functionality, usability, pricing, as well as support and fulfillment nuances.
Work with EMG Marketing to create content for flyers, brochures and sell sheets as well as web and social media content.

BASIC QUALIFICATIONS:

HS/GED and 4 years' experience in payment industry; OR Bachelor’s degree in business, technical or related field
1 year of experience working with merchant service products

PREFERRED QUALIFICATIONS:

3 years of product-oriented experience (sales, support or technical)
First American specific product knowledge

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.

Department: Sales
Time Type: Full time
Shift Type: First Shift (United States of America)
Work Status: Permanent

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Company Name

Eliot Management Group, LLC

Company Info

Deluxe, a Trusted Payments and Data Company, champions business so communities thrive. Our solutions help businesses pay, get paid, and grow. For more than 100 years, Deluxe customers have relied on our solutions and platforms at all stages of their lifecycle, from start-up to maturity. Our powerful scale supports millions of small businesses, thousands of vital financial institutions and hundreds of the world’s largest consumer brands, while processing approximately $3 trillion in annual payment volume. Our reach, scale and distribution channels position Deluxe to be our customers’ most trusted business partner. To learn how we can help your business, visit us at www.deluxe.com.