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Specialist, Customer Care

The Culture at Deluxe

I've been here 33 years. I love being here because I love the people I work with.

Oh gosh, I love working at deluxe. I've been here 16 years and I would say the last five years I've been working on the most rewarding project ever in my career.

Love it, it's been an exciting time at Deluxe.

I think about exciting opportunities things that we have yet to dream and believe that we can do I'm excited about the new One Deluxe.

Knowing I could help be a part of the gelling of Deluxe and all the potential that I had, that was a huge piece.

So, I did look around a little bit but then nothing quite felt right where deluxe just feels like home this is where I want to end up.

What we're really looking to do is ensure that deluxe has an environment of inclusiveness when people feel inclusive within the workplace, they generate more ideas a better product is put out.

Bring our backgrounds, bring in our cultures, meshing them all together and Deluxe is a place that doesn't necessarily have walls or ceilings, so it just incorporates our true identity as people to employees.

We have recently done the food drive and there were always at least like more than 10 people who will be interested and based on the capacity we can accommodate people go there and do the volunteering.

Deluxe really isn’t like any other company. They really care about you and they care about your career and your path moving forward they want you to excel they, they're gonna give you the tools and provide you with what you need to become a successful business professional.

Since day one when I started at Deluxe it has been such a friendly atmosphere.

You want to spend time with people you like that you trust that you respect and I got to tell you we're surrounded with people like that. on the executive team and throughout the organization so for me this is just feels good to work at a company like Deluxe.

Req ID 230127WD Location Fort Worth, Texas

Responsible for answering inbound calls from high volume/impact merchants and sales associates and for resolving issues at an advanced level. Taking full ownership of issues, which can range from troubleshooting terminals to researching detailed account information, with a strong emphasis on customer satisfaction. Participating in ongoing, hands-on training to learn all aspects of departmental procedures and providing the highest quality of customer service possible.

• Point of contact for a select group of high volume, high visibility customers that have a direct impact on the overall success of First American Payment Systems.
• Work closely with other departments to research and fully resolve customer issues.
• Attend on-going training sessions to develop expert-level proficiencies in departmental and company procedures. Continually strive to improve individual knowledge and skills.
• Process inbound calls to the point of resolution; effectively handle customer inquiries, complaints, technical troubleshooting, and requests for account information.
• Place outbound or follow-up calls to merchants or sales associates as needed.
• Take ownership of issues for select group of merchants that are escalated by Level I/Level II representatives.

Basic Qualifications:
Education and Experience: HS/GED and 2 years of related experience or Associates and 0 years
• Prior customer service and technical troubleshooting experience in a call center environment is required.
• Functional knowledge of Microsoft Outlook, Word, and Excel.
• Capable of producing comprehensive documentation.
• Experience informing clients, superiors, peers, and customers based on their information needs.

• Internal candidates must be meeting or exceeding all kpi’s (Talk Time, QA, etc.) and have an excellent attendance record.

Preferred Qualifications:

Education and Experience: Associates and 0 years
• Bilingual (English/Spanish) is preferred.

Overall understanding of First American’s operations and procedures and PC literacy are required.
• Possesses proven leadership skills, excellent organizational skills, and is comfortable communicating with all levels of management. Ability to work independently in a multi-task environment, as well as part of a team. Ability to work in a fast-paced work environment. Must be a dependable and self-motivated individual.
• Maintain above average knowledge of First American’s workflow, policies, procedures, and systems.

• Speaks clearly and effectively in a variety of settings.
• Excellent written communication skills.
• Competently analyzes and prioritizes information to make appropriate recommendations.
• Pays attention to detail. Approaches work in a meticulous and thorough manner.
• Highly productive with minimal guidance or supervision.
• Solves problems by gathering information and evaluating options.

• Track record of maintaining quality standards for the team and implementing quality processes.
• Manages time effectively and prioritizes completing tasks to meet deadlines.
• Maintains excellent attendance and completes quality work on time.


Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.


Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to

Department: Customer Service
Time Type: Full time
Shift Type: First Shift (United States of America)
Work Status: Permanent
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Company Name

Accelerated Card Company, LLC

Company Info

Deluxe, a Trusted Payments and Data Company, champions business so communities thrive. Our solutions help businesses pay, get paid, and grow. For more than 100 years, Deluxe customers have relied on our solutions and platforms at all stages of their lifecycle, from start-up to maturity. Our powerful scale supports millions of small businesses, thousands of vital financial institutions and hundreds of the world’s largest consumer brands, while processing approximately $3 trillion in annual payment volume. Our reach, scale and distribution channels position Deluxe to be our customers’ most trusted business partner. To learn how we can help your business, visit us at

Our Values

Inclusion, Diversity & Equity

Whether working with our thousands of employee-owners or with our many partners and clients around the world, Deluxe strives to be a company that is not only diverse, but inclusive of all. We work as One Deluxe to foster an environment that strives toward equality.

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Over the years, Deluxe has been recognized for numerous awards and accolades. We are proud to celebrate our achievements as a testament to our corporate philosophy and unparalleled candidate experience.

Great Place to Work Oct 2020 to Oct 2021
Talent Board 2021 Candidate Experience Award Winner
Best place to work for Moms
Best place to work for Dads
2020 Honor Roll Company Award Winner
Disability Equality Index Best Place to Work Award
Vets Indexes Recognized Employer Award 2021
Best places to work 2022 Award
Yellow ribbon Award
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Meet the Owners

The success of our employee-owners is at the forefront. We encourage and enable our Deluxers to own their success through growth and development opportunities. Hear from real employees on what it means to Own It at Deluxe.

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Since every employee at Deluxe is an owner, we all work together to develop new ideas for our customers that could include data-driven marketing tools, cloud-based solutions, or other innovations. Together, we’re creating the future of financial services and we all share a stake in our success.

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