Customer Service Representative
Handles incoming calls and emails with requests regarding orders, shipments, inventory, pricing and any other distributor issues. Updates and maintains product numbers/SKUs for incoming inventory. Assists Training, Marketing and other teams with printing, distribution and shipping of collateral and other materials.
End to End order management of requests from distributorsand internal teamsrelated to marketing and sales collateral items and manufacturing samples. Including order acknowledgement, order entry and shipping of the requested item(s).
Responsible for proactive and effective communication to follow-up with distributors/internal teams regarding in process and shipped orders, inventory levels, etc.
Assigns new product numbers/SKUs for incoming inventory and works with Product Management on adds/changes/deletes of the build of materials.
Maintains database with inventory counts for multiple customers.Prints and/or distributes price pages,DNews, marketing releases for Distributor network and internal resources.
Primary trainer/Subject Matter Expert for “on the job” training of new Distributor Service Center reps.
Basic Qualifications (BQs)
Education and Experience: HS/GED and 2 years customer service experience.
Preferred Qualifications (PQs)
Experience in a high volume, fast paced production environment.Strong verbal and written communication skills.
Basic mathematics and typing skills.
COVID-19 Vaccination Policy
Deluxe is a federal government contractor, as well as a subcontractor to federal government contractors. As such, consistent with President Biden’s recent Executive Order, Deluxe has implemented a mandatory vaccination policy effective November 15, 2021 requiring COVID 19 vaccinations for all US new hires. We are adopting this policy to safeguard the health of our employees and their families, our customers and visitors and the community at large. For this position, candidates must be fully vaccinated or have been granted an exemption as an accommodation for a disability or a sincerely held religious belief. All disability and religious accommodation requests must be submitted to Employee Relations at the time of acceptance of an offer and prior to a candidate’s start date.
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to email@example.com.
Department: Call Center
Time Type: Full time
Work Status: Permanent
Company NameSafeguard Business Systems Inc
Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.
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