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eCheck Support Specialist - Tier 1

APPLY LATER JOB ALERT

All employees of Deluxe should apply for the position of interest via our Deluxe System. Refer to your manager or HR partner for additional assistance.



Location: Lenexa, Kansas
Req ID: 201207WD

Job Description

Join our growing team- September 14th start date!

Position is on site- we follow all Federal and State COVID-19 Guidelines

Benefits and Insurance start day 1!!

Deluxe offers a full compensation package including a competitive salary, healthcare benefits, paid time off, paid holidays, and a competitive 401K plan! At Deluxe, employee development is a pillar of our culture. From mentorship programs to development plans to tuition reimbursement, we’ve got tools to help you grow. Please apply today for immediate consideration!

Primary tasks of this Tier 1 position include problem identification and troubleshooting of software/system issues. Issues will be technical in nature concerning product usability and/or system stability and require strong problem-solving skills.  Resolves customer issues using diagnostic and customer relations skills to reduce tension and rebuild trust in the product/service, program, and organization.  Service emphasis is on troubleshooting, maintaining and reselling the program and/or product. 

  • Reads and interprets release notes in order to maintain strong knowledge of products, capabilities, and collaboration with other software solutions. Maintains a broad understanding of common business processes and how the adoption of the product/service impact common processes.
  • X    Processes inbound customer contacts (phone, emails, text, chats, etc) from several customer types including FI’s, Businesses and end consumers. Single customer impact is medium to high in risk and value to the organization.
  • Assist with the education and selling process. Is called upon as the subject matter expert in closing complex deals. 
  • X    Utilizes multiple ordering platforms, databases and applications with a higher degree of complexity to verify, retrieve data and place new, reorder and replacement orders.

Basic Qualifications:

Education: HS/GED

Experience: 1+ years of basic computer skills.

Preferred Qualifications:

Experience: 5 years Software/Systems sales or service experience, 

RSRDLX

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.


Department: Call Center
Time Type: Full time

APPLY LATER

All employees of Deluxe should apply for the position of interest via our Deluxe System. Refer to your manager or HR partner for additional assistance.


Learn about Benefits

Advancement Opportunities

Employee development is a huge part of our company culture

Healthcare

Full offerings including medical, dental, vision, etc.

Savings Plans

Competitive 401k plan guidance on savings solutions.

Tuition reimbursement

Up to $5,250 per calendar year for Full Time Employees

Work/Life Balance

PTO, Paid Holidays and Floating Holidays create a strong work/life balance

Advancement Opportunities

At Deluxe, employee development is a pillar of our culture. From mentorship programs to development plans and tuition reimbursement, we've got the tools to help you grow.

Healthcare

Affordable medical plans offering PPO, HRA, HDHP and Regional HMO style options.

Savings Plans

Competitive 401k matching program with guidance on saving solutions

Tuition Reimbursement

Deluxe will provide up to $5,250 per calendar year to full time employees that want to continue their education.

Work/Life Balance

Between paid time off, floating holidays, paid holidays and the ability to work remotely in some of our positions, we place a strong value on providing a quality work/life balance.

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Deluxe is led by an executive team and board members who play a vital role in maintaining the success of our organization...

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