The New Account Implementation Specialist’s core function is seamless and timely onboarding of new payroll clients toPayce. The Specialist is the first point of contact for the client during the implementation process and collaborates closely withPaycesales representative to ensure that client expectations are met and exceeded. The specialist is responsible for the setup, data transfer, data balancing, and training of the client into thePaycepayroll system.
Responsible for setup of new client onPaycepayroll from start to finish including the loading of employee data and wage information. Loads up manually or electronically all employee data as supplied by client. Validates data for accuracy. Balances wage information to all tax returns.
Responsible for auditing company data and product selections for peers.
Trains new clients onMyPayCenteras well as any ancillary products they may have purchased via virtual training sessions.
Collaborates with sales/support staff to correct and clarify any discrepancies on registration forms. In addition, follows up with the client to ensure client expectations are met prior to the transition of the account over to the Service Team.
In collaboration with the Lead assists in developing internal processes for the New Accounts Implementation team and ensuring they are understood and adhered to. Provides feedback to management on trends that arise during the implementation process and makes recommendations for process improvements.
Education and Experience: HS/GED and 2 years experience in customer service or Tech Certification. Knowledge of Microsoft Excel.
+ 2 years ofprior payroll experience in a service bureau with anin depthknowledge of both payroll and tax
Payroll as SaaS hands on experience
Client training experience. Ability to process large volume numerical data files. Ability to explain technical concepts to non-technical clients.
Ability to work under pressure in a fast-paced, high volume, deadline oriented environment.
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to firstname.lastname@example.org.
Department: Business Operations
Time Type: Full time
Work Status: Permanent
Company NamePayce Inc
Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.