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Senior Digital Product Manager, eCommerce Experience

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All employees of Deluxe should apply for the position of interest via our Deluxe System. Refer to your manager or HR partner for additional assistance.



Location: Lenexa, Kansas, United States

Req ID: 201904WD-1

Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

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Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.

The Senior Digital Product Manager is responsible for owning a significant part of the customer journey with the build out of a new eCommerce website experience. They will utilize product, customer, and competitive analytics to

provide key insights to drive growth, innovation and strategic direction. This role will work side by side with UX, Product Managers, SEO, Developers, and Users. They will develop and manage the eCommerce product roadmap, while leading a team of eCommerce Product Managers and Associate Product Managers that will ensure continued optimization within the eCommerce customer journey and minimize roadblocks and impediments for development. They are strategic in planning and ensure we hit revenue targets alongside eCommerce Business Management.

  • Partnering with a team of individuals across the organization to ensure continued optimization within the eCommerce customer journey and minimize roadblocks and impediments. Work with eCommerce Business Management to hit revenue targets against budget

  • Create actions and measurements to optimize the flow of work so that prototypes, UX designs and testing is done efficiently

  • Evaluate product performance and solicit feedback, integrating the voice of the customer into the product, includes gathering and presenting customer insights from research

  • Work with Product Managers, Analytics, VOC, and UX to ideate a/b tests to support continual optimization of the customer journey and business plan. View of rapidly changing eCommerce/digital environment including trends, systems, competition and understanding of both consumer and customer behaviors. Evaluate product performance and solicit feedback, integrating the voice of the customer into the product, includes gathering and presenting customer insights from research

  • Define eCommerce product vision and strategy including the product goals/objectives, product differentiation, and the plans to grow the enhance the digital experience while ensuring the work product meets the needs of the stakeholders and business

  • Analyze site product analytics, customer analytics and competitive landscape and provide key insights for driving growth, innovation, and strategic direction.

Basic Qualifications:

Education and Experience: Bachelors and 3 years or HS/GED and 7 years

  • 3 plus years of experience as an Associate Product Manager or similar role

  • 2-3 years’ experience in program management

  • Experience in product lifecycle management

  • Familiarity with Agile framework

  • Knowledge of project management tools, like Jira or Trello

Preferred Qualifications:

Education: Bachelors in Marketing or Business Management

Experience: 5 years experience in Product Management or Marketing

  • Mastery in techniques and lean agile methodologies that maximize flow of value and are deeply rooted in Agile, Lean and continuous delivery principles, with an ability to extend that understanding throughout the organization.

  • Proven success creating digital products vision, strategy, experience and enterprise solutions and services from ideation to launch, including engineering and operational quality.

  • Expertise in working with a multi-disciplinary team on customer-focused products and services to design and build solutions that deliver valuable outcomes.

  • Significant industry knowledge and expertise within aligned or targeted industry is essential.

  • Proven ability to prioritize competing demands and obtain buy-in from stakeholders.

  • Practices lean agile and design thinking principles, led/facilitated workshops to cultivate the ideation.

  • Ability to define financials, ROI, KPIs, and forecasts with success leveraging data to make decisions about product feature increments

  • Mastery in leading change and inspire others to change behaviors

  • Strong influencer in continuous learning and innovation culture


Department: Product
Time Type: Full time

APPLY LATER

All employees of Deluxe should apply for the position of interest via our Deluxe System. Refer to your manager or HR partner for additional assistance.


Learn about Benefits

Advancement Opportunities

Employee development is a huge part of our company culture

Healthcare

Full offerings including medical, dental, vision, etc.

Savings Plans

Competitive 401k plan guidance on savings solutions.

Tuition reimbursement

Up to $5,250 per calendar year for Full Time Employees

Work/Life Balance

PTO, Paid Holidays and Floating Holidays create a strong work/life balance

Advancement Opportunities

At Deluxe, employee development is a pillar of our culture. From mentorship programs to development plans and tuition reimbursement, we've got the tools to help you grow.

Healthcare

Affordable medical plans offering PPO, HRA, HDHP and Regional HMO style options.

Savings Plans

Competitive 401k matching program with guidance on saving solutions

Tuition Reimbursement

Deluxe will provide up to $5,250 per calendar year to full time employees that want to continue their education.

Work/Life Balance

Between paid time off, floating holidays, paid holidays and the ability to work remotely in some of our positions, we place a strong value on providing a quality work/life balance.

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