Service Representative II - Customer Care Team (CCT)
Communicates effectively with customers utilizing current customer experience expectations in handling a variety of unique customer inquiries/escalations received via phone, mail, internet/chat and fax
- Independently uses judgment and decision-making skills to interpret issues/concerns to provide timely, effective and professional resolutions to a variety of customer inquiries.
- Provides appropriate responses on customer concerns including overcoming objections when necessary. Escalates and communicates issues effectively by providing feedback.
- Utilizes established processes and tools to ensure timely effective verbal / written communications and accuracy on all transactions.
- Ensures a balance between customer satisfaction, retention and company profitability.
Education and Experience: Basic computer knowledge.
Education: High School/GED
Experience: 1 year of service experience. Call center experience. Customer service experience.
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to email@example.com.
Department: Call Center
Time Type: Full time
Work Status: Permanent
Company NameDeluxe Small Business Sales Inc
Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.
Meet Your Recruiter
Christie Pierre [C]