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Quality Analyst- 2nd Shift

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Location: Lewiston, Maine
Req ID: 13939BR

Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.

The Wholesale Lockbox Quality Control Clerk is responsible for the accuracy of information associated with our wholesale lockbox clients. Primary duties will include: reviewing, researching, and adjusting customer financial data such as checks, invoices, and other items according to each customer’s specifications. The utmost precision is required in verifying financial data is inputted correctly for our high-risk customer accounts. Personal task and time prioritization is pivotal to ensuring daily work deadlines are met. Collaborative team environment assignments will change in order to meet changing customer demands and expectations.

Accountabilities :
• Read and follow specific instructions, which are unique for each account.
• Review customer financial items (checks, invoices, and other items) against the keyed data to ensure that payment is applied to the correct account and the amount is accurate.
• Ensure information was read correctly by the system.
• Receive and facilitate all incoming Customer Care tickets as well as respond with resolutions.
• Maintain a Quality log to track each quality issue identified in order to identify trends and propose potential solutions.
• Balance reports-verifying the totals for each invoice/transaction are accurately recorded.
• Prepare information for input into the information reporting system
• Monitor customer files are successfully transmitted.
• High school (or equivalent) 1-3 years of item processing, auditing, or banking is preferred Successful work experience requiring a high level of accuracy and attention to detail in a deadline-oriented environment
• 10-Key and data entry experience in a production environment is preferred
• PC proficiency with Microsoft Office Suite and other software systems or related applications
• Effective verbal communication skills to resolve questions tactfully and to meet customer service expectations
• Demonstrated clerical, reading, writing and mathematical skills
• Ability to collect and organize information
• Ability to identify and resolve exceptions and interpret data
• A high degree of confidentiality is required
• Flexibility to accommodate changing work demands
• General knowledge of banking procedures desired High school (or equivalent)
• 1-3 years of item processing, auditing, or banking is preferred Successful work experience requiring a high level of accuracy and attention to detail in a deadline-oriented environment
• 10-Key and data entry experience in a production environment is preferred
• PC proficiency with Microsoft Office Suite and other software systems or related applications
• Effective verbal communication skills to resolve questions tactfully and to meet customer service expectations
• Demonstrated clerical, reading, writing and mathematical skills Ability to collect and organize information
• Ability to identify and resolve exceptions and interpret data
• A high degree of confidentiality is required
• Flexibility to accommodate changing work demands
• General knowledge of banking procedures desired

Deluxe Corporation is an Equal Opportunity Employer: 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Please view the electronic EEO is the Law Poster and EEO is the Law Poster Supplement which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.


Department: Business Operations
Time Type: Full time
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Learn about Benefits

Advancement Opportunities

Employee development is a huge part of our company culture

Healthcare

Full offerings including medical, dental, vision, etc.

Savings Plans

Competitive 401k plan guidance on savings solutions.

Tuition reimbursement

Up to $5,250 per calendar year for Full Time Employees

Work/Life Balance

PTO, Paid Holidays and Floating Holidays create a strong work/life balance

Advancement Opportunities

At Deluxe. Employee Development is a pillar of our culture. From mentorship programs to development plans and tuition reimbursement, we've got the tools to help you grow.

Healthcare

Affordable medical plans offering PPO, HRA, HDHP and Regional HMO style options.

Savings Plans

Competitive 401k matching program with guidance on saving solutions

Tuition Reimbursement

Deluxe will provide up to $5,250 per calendar year to full time employees that want to continue their education.

Work/Life Balance

Between paid time off, floating holidays, paid holidays and the ability to work remotely in some of our positions, we place a strong value on providing a quality work/life balance.

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  • Business Operations, Lewiston, Maine, United StatesRemove

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