Customer Service Order Entry Specialist
Deluxe offers a full compensation package including a competitive salary, healthcare benefits, paid time off, paid holidays, competitive 401K plan. At Deluxe, employee development is a pillar of our culture. From mentorship programs to development plans to tuition reimbursement, we’ve got tools to help grow. Please apply today for immediate consideration!
Handles incoming calls and emails with requests regarding orders, shipments, inventory, pricing and any other distributor issues. Updates and maintains product numbers/SKUs for incoming inventory. Assists Training, Marketing and other teams with printing, distribution and shipping of collateral and other materials.
End to End order management of requests from distributorsand internal teamsrelated to marketing and sales collateral items and manufacturing samples. Including order acknowledgement, order entry and shipping of the requested item(s).
Responsible for proactive and effective communication to follow-up with distributors/internal teams regarding in process and shipped orders, inventory levels, etc.
Assigns new product numbers/SKUs for incoming inventory and works with Product Management on adds/changes/deletes of the build of materials.
Maintains database with inventory counts for multiple customers.Prints and/or distributes price pages,DNews, marketing releases for Distributor network and internal resources.
Primary trainer/Subject Matter Expert for “on the job” training of new Distributor Service Center reps.
Basic Qualifications (BQs)
Education and Experience: HS/GED and 2 years customer service experience.
Preferred Qualifications (PQs)
Experience in a high volume, fast paced production environment.Strong verbal and written communication skills.
Basic mathematics and typing skills.
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to firstname.lastname@example.org.
Department: Call Center
Time Type: Full time
Work Status: Permanent
Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.