Customer Sls/Srv Spec1-Can
Receives inbound calls, email, or chats from customers regarding questions and/or issues with products and services (i.e. websites, email, web design, social media, etc.) tests, troubleshoots, and provides support to basic technical issues (i.e. forgot password, setting up an email account, errors with websites, etc.)
- First interface of customer support - responds to customer inquiries via phone/chat to resolve issues, as well as addresses issues received through a ticketing system.
- Professionally answers incoming customer service calls and chats (pre-sales, support issues).
- Resolving issues (pre-sales, sales, support, technical support issues) placed through our ticketing system(s).
Education and Experience: HS/GED and 0 years. Proficiency in (spoken and written) French is considered an asset.
Experience: 1 year
AODA:Deluxe Corporation and Deluxe companies will provide reasonable accommodation for qualified individuals with disabilities. If you need assistance with any part of the application or hiring process, please contact us at DeluxeCareers@deluxe.com.
Department: Call Center
Time Type: Full time
Work Status: Permanent
Company NameNebs Business Products Limited
Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.
Meet Your Recruiter