The Associate Payroll Specialist is a payroll professional with a general understanding of both Canadian payroll legislation and the NEBS PAYweb.ca software product and related service offerings. The Specialist is the client’s primary service contact, responding to the client’s questions and inquiries via e-mail, chat and incoming calls to the call center in a professional and timely manner assuming full responsibility for problem resolution.
• Provide Best in Class customer service to PAYweb.ca customers to ensure we maintain our customer satisfaction standards.
• Respond to external client inquiries via phone, chat, and email in a professional and timely manner and assume full responsibility for “one-call” resolution.
• Help customers remain payroll compliant and provide applicable payroll compliance information. When applicable direct customers to the appropriate government resources.
* Ensure that client payrolls are processed and completed in a timely and accurate fashion in order to meet scheduled employee pay dates.
Education and Experience: HS/GED and 0 years
Education: High School
AODA:Deluxe Corporation and Deluxe companies will provide reasonable accommodation for qualified individuals with disabilities. If you need assistance with any part of the application or hiring process, please contact us at DeluxeCareers@deluxe.com.
Department: Customer Service
Time Type: Full time
Shift Type: Second Shift (Canada)
Work Status: Permanent
Company NameNebs Business Products Limited
Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.