Customer Sales/Service Team Leader
Call Center Team Leader
This is a fully remote opening supporting our Safeguard team. Please apply today to learn more about Deluxe and this exciting opportunity.
This role is responsible for the front-line leadership of on-site and remote employees in a Customer Service call center. Ensures that all requirements are met in accordance with established schedules, service levels, quality, productivity standards with a significant focus on coaching to sales.
- Supervise staff and maintain time and attendance, performance appraisals and disciplinary action in accordance to company policies and standards.
- Establish and manage performance. Evaluate goals and employee progress, achievement and contributions. Provide feedback, recognition and compensation consistent with employee performance.
- Responsible for overall performance and productivity of assigned call center agents reporting to this position.
- Supervise team workflow, maintain a balance between protecting margin and keeping a positive customer experience, quality standards, overall objectives and managing overtime within established budgets.
Education - High School/GED
Experience - 4 years experience in customer service or printing organization. Basic computer skills with good operation knowledge of Microsoft Office Suite.
Experience - 1 year of Supervisory experience. Strong verbal and written communication skills. Strong facilitation skills. Previous print and promotional product experience.
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to email@example.com.
Department: Customer Service
Time Type: Full time
Shift Type: First Shift (United States of America)
Work Status: Permanent
Company NameSafeguard Business Systems Inc
Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.