Director, User Experience
This positionwill drive strategies and vision that enables development of innovative digital solutions for Small Business Services. This role will proactively work with Deluxe leadership to drive customer experiences that exceed customer expectations and achieve business goals. Through effective leadership, the User Experience Manager will develop a team of UXers that will deliver meaningful experiences from exploration, strategy, feedback to implementation.
Collaborate closely with key stakeholders in eBusiness, marketing and product development to establish and implement the organization’s UX strategy, provide UX recommendations and solutions, and obtain user feedback to meet revenue goals and customer needs.
Manage and coach the UX team; coach and develop other UX professionals in a manner that fosters high performance and innovation.
Create, maintain and apply standards and experience guidelines in the SB organization for all digital touchpoints.
Manage user research, including concept testing, usability testing, and analytics.
Contribute to, and curate, the team’s best practices for human-centered design and design methodologies. Manage the intake process, prioritization, and resource allocation for all UX projects.
Basic Qualifications (BQs)
- Education and Experience: Bachelors in Design, Human-computer interaction (HCI) and 8 years experience.
- Management Experience.
- Knowledge with standard design tools such as Axure, Balsamiq, InVision (or similar visulation/prototyping tool).
- Experience doing UX in agile/scrum environment.
- Experience leading design for a variety of form factors including mobile, desktop, applications, etc.
Preferred Qualifications (PQs)
- Education:Master's and 6 yearsexperience.
- Experience:5 years of management experience.
- Experience and understanding of the Small Business market.
- Experience leading and delivering full life-cycle design projects, from design strategy through execution.
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to firstname.lastname@example.org.
Time Type: Full time
Shift Type: First Shift (United States of America)
Company NameDeluxe Corporation
Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.
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