Product Manager - Ecommerce
The Product Manager, Ecommerce owns end-to-end accountability for a low to moderately complex Ecommerce product or a significant or complex feature of a product. They are responsible for the product/feature roadmap and backlog and driving performance against KPIs (financial and non-financial), with a key focus on driving sales, engagement, retention and leads with experiences that attract customers at various points of their journey. They provide clear guidance to product management and development teams on customer needs and expected outcomes. They work with the Product Development team to manage delivery in line with product priorities. They engage with other key stakeholders across the business to ensure product/feature success. If managing a product, they are responsible for the overall product strategy and P&L, balancing investments (money, time, people) in short‐term tactical product improvements with long‐term strategic product investments to maximize ROI.
Manage the ecommerce product roadmap, develop epics and write / refine / approve user stories, and prioritizing them. Manage the product backlog and work with the development team to ensure they have everything they need to complete their work.
Define, drive and monitor product/feature KPIs across the business e.g., revenue, customer acquisitions
Evaluate product/feature performance and solicit feedback, integrating the voice of the customer into the product/feature and roadmap, includes gathering and presenting customer insights from research
Work closely with stakeholders to ensure timeline and expectations are communicated appropriately. Collaborate with category leads, Go-To Market team stakeholders, and ecomm Business team to brainstorm new and vet incoming enhancement ideas.
Collaborate and communicate daily with product and development teams including participation in or leadership of agile ceremonies
Collaborates with the Product Development team for the roll out / release of a feature
Analyze customer needs, competitive offerings and provide direction on best practices and emerging trends in relation to ecommerce capabilities
Education and Experience: Bachelors and 2 years or HS/GED and 6 years
Experience in Team Development and Motivation
Experience with Financial Acumen
Proven ability to collaborate and work across marketing, sales, product, and customer success teams
Experience using SEO techniques and working cross-functionally to improve content discoverability
Experience with collecting quantitative product data and metrics to under user behavior and discovering/evaluating product opportunities
Experience working in digital analytic tools to drive decision making and planning
Experience analyzing data utilizing competitive analytics, customer data and company vision to prioritize product enhancements
Ability to perform quality assurance controls on product to drive product evolution
Education: Bachelors Degree in Marketing or Business Management
Experience: 2 years experience in Product Management
Accountability and Initiative
Strong Communication and Collaboration Skills
Experience working with Atlassian tools such as Jira and confluence.
Experience utilizing and working an agile environment
Digital IQ and Technology Translator
Ability to Work Through Ambiguity
Excellent relationship builder, decision making and communication (both verbal and written) skills
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
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Time Type: Full time
Work Status: Permanent
Company NameDeluxe Small Business Sales Inc
Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.