This role is responsible for the successful execution of medium to large client-facing, revenue-generating professional service engagements of moderate complexity in scope and execution. These engagements involve the delivery of Deluxe solutions and this role is accountable for ensuring the highest quality client delivery with emphasis on meeting project deadlines and goals, while staying within project budgets and maximizing revenue delivery for all projects assigned. This role engages project management processes for task identification, prioritization and completion; as well as resource allocation, funding approvals/management, delivery assurance and clear/crisp communication to various stakeholders. This role leverages key resources and talent across the various business and functional areas to support the initiatives and programs. Collaboration with key stakeholders is thus essential.
Review all approved documentation (e.g. Business Idea Statements, AOP plans, etc.) on assigned projects to understand project scope, deliverables, and resources necessary to deliver the engagement. Coordinate discussions with business owners to verify that understanding and clarify any outstanding questions accurately and efficiently from the start of the project.
Create, review, evaluate and maintain project plan and schedule. Monitor project progress, coordinate resources and activities, and adjust when necessary. Resolve project issues by clarifying the issue, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Coordinate and direct the activities of both formal and informal cross-functional internal project team resources, and third party partners or consultants where applicable, throughout the project. Maintain a high degree of stakeholder satisfaction through achievement of key project results as defined.
Communicate and proactively manage project status, milestones, action items, risks and mitigation plans, and issues to project stakeholders and leadership. Thoughtfully consider the proper level of engagement necessary for the escalation of issues that ensures the most timely and satisfactory resolution of issues and completion of project activities.
Negotiate with project resources to establish schedules, milestones, etc., using change control as necessary to confirm agreement and accountability. Develop and execute change controls to manage all changes to the project, whether or not those changes have cost impact.
Basic Qualifications (BQs)
Education and Experience: Bachelors and 3 years or HS/GED and 7 years
Preferred Qualifications (PQs)
Education: Bachelorsin Business Administration, Project Management, Value Stream Management
Experience: +4 years of experience managing cross-functional enterprise projects with relative complexity and interdependencies
Ability to build effective and productive relationships with both clients and internal resources.
Illustrate composure and ability to handle pressure and deadlines.
Must be willing to flex work schedule to meet the demands of the project.
Apply project management methodologies and control techniques in accordance with Deluxe PMO guidelines and PMP principles.
Manage (without direct management authority) technical resources, business partners and organizational leaders to accomplish project goals and objectives with efficiency and high client satisfaction.
Frequent independent decision-making ability to manage changing, competing and conflicting priorities; multitask effectively, while balancing urgency, speed, accuracy and consistency.
Manage client escalations effectively by engaging directly, development/negotiating solutions, gaining client buy-in and delivering against commitments. Thoughtfully consider the proper level of supporting internal/management engagement necessary for the escalation of issues that ensures the most timely and satisfactory resolution of issues.
Effective financial management skills to analyze project budgets, drive savings and forecast revenue.
PM Certification is desired.
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
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Department: Business Operations
Time Type: Full time
Work Status: Permanent
Company NameWausau Financial Systems Inc
Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.