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Bilingual Website Coordinator (French and English)

Apply Later Job Alert Location: Miramichi, New Brunswick
Req ID#: 11298BR
The Website Coordinator is the central point of contact between the customer and the rest of the Website Design team. Working in a high volume production environment, you work directly with the customer to gather information needed to produce their website. Working with the Copywriters and the Designers, you provide the information about the customer to allow each team to successfully create the customer’s finished website.

- Responsible for the primary contact with the customer, hand holding them through the fulfillment process and setting appropriate expectations for online presence products
- Gather, assemble and organize content received from several sources into cohesive instructions and information to provide to the Content Coordinator and Design Consultant.
- Efficiently prioritize projects to identify which projects based on prescribed timelines and client needs.
- Communicating with customers by phone and email to gather content, review completed websites and receive information on necessary revisions they request for their site.
- Ability to adjust to an environment with ongoing change related to evolving product definition and process improvements.
- Perform other duties as assigned.
- High School Diploma (or equivalent)
- 2 or more years call center or help desk environment experience
- Ability to work independently, utilize documentation effectively and communicate technical concepts to non-technical people is required
- Ability to multitask and prioritize is critical
- Bilingual in French-English

Pre-Employment Screening:
Background check required.

Department: Operations
Remote Work Location: No
Employment Type: Entry Level
Full Time/Part Time: Full Time
Shift Type: Traditional
Apply Later Job Alert

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