Skip to main content

Communication Specialist

The Culture at Deluxe

I've been here 33 years. I love being here because I love the people I work with.

Oh gosh, I love working at deluxe. I've been here 16 years and I would say the last five years I've been working on the most rewarding project ever in my career.

Love it, it's been an exciting time at Deluxe.

I think about exciting opportunities things that we have yet to dream and believe that we can do I'm excited about the new One Deluxe.

Knowing I could help be a part of the gelling of Deluxe and all the potential that I had, that was a huge piece.

So, I did look around a little bit but then nothing quite felt right where deluxe just feels like home this is where I want to end up.

What we're really looking to do is ensure that deluxe has an environment of inclusiveness when people feel inclusive within the workplace, they generate more ideas a better product is put out.

Bring our backgrounds, bring in our cultures, meshing them all together and Deluxe is a place that doesn't necessarily have walls or ceilings, so it just incorporates our true identity as people to employees.

We have recently done the food drive and there were always at least like more than 10 people who will be interested and based on the capacity we can accommodate people go there and do the volunteering.

Deluxe really isn’t like any other company. They really care about you and they care about your career and your path moving forward they want you to excel they, they're gonna give you the tools and provide you with what you need to become a successful business professional.

Since day one when I started at Deluxe it has been such a friendly atmosphere.

You want to spend time with people you like that you trust that you respect and I got to tell you we're surrounded with people like that. on the executive team and throughout the organization so for me this is just feels good to work at a company like Deluxe.

Req ID 210829WD Location Miramichi, New Brunswick

The Communication Specialist is responsible for keeping call center agents, supervisors and managers informed across several locations (Miramichi, Kansas City, etc.). The Communication Specialist keeps the knowledge base (IFAQ) up to date and accurate and helps with various initiatives across the center.

  • Internal communications – sending out updates daily, weekly, and monthly to agents on processes, partners and changes on site. Also, in times of issues and migrations, keeping the site up to date in real-time on progress and new information.
  • External Communications – sending a daily “newsletter” to keep all sites aware of changes, issues and upcoming events. Sending communications for things that come up day-to-day to update all sites on issues and migrations.
  • Knowledge Base – keeping the knowledge base (IFAQ) up to date; adding new partners and processes and updating existing ones to make sure the agents have the most recent information available to them.
  • Site events – helping with events such as the charitable giving campaign, staff appreciation, heading up team Deluxe and making sure that the center is updated with posters and materials for all events and promotions.
  • Reporting – assisting management with running and updating reports for UpServe, QA, Retention, Website Assessment leads, and any other business needs.

Basic Qualifications:

Education and Experience: HS/GED and 2 years Customer Service, Internal Communications or Tech Cert and 0 years

  • Experience working on a PC with accurate keyboarding skills
  • Strong working knowledge of MS Office applications
  • Proficient with windows operating system

Preferred Qualifications:

Education: High School

Experience: 2 years Customer Service

  • Excellent customer service skills with ability to maintain professional demeanor when dealing with customers at all times
  • Proven working knowledge of internet, e-mail and website technology
  • Tier 1 Tech and/or billing support knowledge
  • Ability to grasp new technologies and draw on experience and technical knowledge
  • Good administrative detail, creativity and organizational skills

RSRDLX

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.


Department: Customer Service
Time Type: Full time
Work Status: Permanent
Apply NowApply Later

Company Name

Hostopia Canada

Company Info

Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.

Our Values

Diversity, Equity & Inclusion

Whether working with our thousands of employee-owners or with our many partners and clients around the world, Deluxe strives to be a company that is not only diverse, but inclusive of all. We work as One Deluxe to foster an environment that strives toward equality.

Learn More

Awards

Over the years, Deluxe has been recognized for numerous awards and accolades. We are proud to celebrate our achievements as a testament to our corporate philosophy and unparalleled candidate experience.

Great Place to Work Oct 2020 to Oct 2021
Talent Board 2021 Candidate Experience Award Winner
Best place to work for Moms
Best place to work for Dads
2020 Honor Roll Company Award Winner
Disability Equality Index Best Place to Work Award
Vets Indexes Recognized Employer Award 2021
Portrait of woman smiling

Meet the Owners

The success of our employee-owners is at the forefront. We encourage and enable our Deluxers to own their success through growth and development opportunities. Hear from real employees on what it means to Own It at Deluxe.

Learn More
people sitting on floor collaborating during a meeting

Culture

Since every employee at Deluxe is an owner, we all work together to develop new ideas for our customers that could include data-driven marketing tools, cloud-based solutions, or other innovations. Together, we’re creating the future of financial services and we all share a stake in our success.

Learn More

Join Our Talent Community

Not ready to apply for a specific position? Sign up to receive job alerts.