Customer Care Representative
Receives inbound calls, email, or chats from customers regarding questions and/or issues with products and services (i.e. websites, email, web design, social media, etc.) tests, troubleshoots, and provides support to basic technical issues (i.e. forgot password, setting up an email account, errors with websites, etc.)
- First interface of customer support - responds to customer inquiries via phone/chat to resolve issues, as well as addresses issues received through a ticketing system.
- Professionally answers incoming customer service calls and chats (pre-sales, support issues).
- Resolving issues (pre-sales, sales, support, technical support issues) placed through our ticketing system(s).
Education and Experience: HS/GED and 0 years
Experience: 1 year
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
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Department: Call Center
Time Type: Full time
Shift Type: Second Shift (Canada)
Work Status: Permanent
Company NameHostopia Canada
Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.