Client Service Consultant
The Client Service Consultant is responsible for program management and excellency of order execution for top tier clients. The Consultant primarily responsible for end to end process for new orders, reorders and any change requests. The Consultant provides solution recommendation to the clients acting as SME on product offerings and technology solutions. The Consultant typically manages relationship with one or more high value/high volume clients.
- Responsible for all transactional tasks associated with end to end order process. This includes processing new orders, reorders and ensuring accurate and timely delivery.
- Subject matter expert with highly developed knowledge of promotional product and solutions. Provides consulting to clients to address their needs and ensures that proposed solutions meet client’s expectations and address client’s business needs. Collaborates with Sales, Pricing, Merchandising on non-standard proposals.
Provides client updates on delivery status and troubleshoots any delivery issues as they arise. Escalates to management as necessary.
Education and Experience: HS/GED and 4 years or Tech Cert and 2 years
Experience: 4 years Customer Service, consulting with clients
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
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Department: Customer Service
Time Type: Full time
Work Status: Permanent
Company NameDeluxe Small Business Sales Inc
Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.