Customer Support Specialist
The Customer Support Specialist is responsible for new and existing client set up and client maintenance. The Specialist is responsible for activities associated with Storefront set up, customer training, escalated customer issues, billing issues and vendor set up.
- The Customer Support Specialist will own setting up the launch party with the customer and in facilitating it. The Support Specialist is there to set up employees at the customer on new storefronts. Proactively seeks customer feedback and reacts with agility to resolve issues.
Provides training and training materials to customers to support successful storefront adoption and follows company guidelines for 60 days post adoption check back
Provides support for escalated customer issues (Tier 2, Tier 3). Follows up on any customer issues requiring additional research
Investigates and resolves billing issues and monitors receivables
Education and Experience: HS/GED and 2 years or Tech Cert and 0 years
Experience: 2 yeas of Customer Service
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
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Department: Customer Service
Time Type: Full time
Work Status: Permanent
Company NameDeluxe Small Business Sales Inc
Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.