Account Project Coordinator II

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The Culture at Deluxe

I've been here 33 years. I love being here because I love the people I work with.

Oh gosh, I love working at deluxe. I've been here 16 years and I would say the last five years I've been working on the most rewarding project ever in my career.

Love it, it's been an exciting time at Deluxe.

I think about exciting opportunities things that we have yet to dream and believe that we can do I'm excited about the new One Deluxe.

Knowing I could help be a part of the gelling of Deluxe and all the potential that I had, that was a huge piece.

So, I did look around a little bit but then nothing quite felt right where deluxe just feels like home this is where I want to end up.

What we're really looking to do is ensure that deluxe has an environment of inclusiveness when people feel inclusive within the workplace, they generate more ideas a better product is put out.

Bring our backgrounds, bring in our cultures, meshing them all together and Deluxe is a place that doesn't necessarily have walls or ceilings, so it just incorporates our true identity as people to employees.

We have recently done the food drive and there were always at least like more than 10 people who will be interested and based on the capacity we can accommodate people go there and do the volunteering.

Deluxe really isn’t like any other company. They really care about you and they care about your career and your path moving forward they want you to excel they, they're gonna give you the tools and provide you with what you need to become a successful business professional.

Since day one when I started at Deluxe it has been such a friendly atmosphere.

You want to spend time with people you like that you trust that you respect and I got to tell you we're surrounded with people like that. on the executive team and throughout the organization so for me this is just feels good to work at a company like Deluxe.

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Req ID 230287WD-5 Location Nevada

This position is only available to candidates in the following states: Arizona, California, Idaho, Nevada, Oregon, and Washington.

Serves asprimary external/ internal face of the company for custom designprintingprojects.Gathersrequirements, setsproject timelines, maintainsprojects timelines, submitsorders, follows-up on past order complaints, and ensuresall aspects of customer communication and satisfaction from inquiry to billing.Primary owner of the project specifications and is expected to follow all processes to accomplish project goals and customer communication.

Receives incoming phone calls from Internal/External customers pertaining to new and existing orders, improperly placed orders, customer inquiries, complaints and requests. Takes next level escalated customer calls with the ability to resolve without further escalation. Maintains contact with various sources in facilities regarding work in progress or completed work and order information.

Manage project timelines with internal departments to ensure deadlines are met.Supports internal employees locally and remotely utilizing a variety of available resources and assists employees with questions.
Oversight of specific initiatives/programs to ensure queues are monitored, maintained, and completed.
Utilizes customer fulfillment processes and tools to perform internal requests. Utilizing knowledge of internal product offerings, identify whether orders can be sourced internally. Keeps supervisor and manager apprised of operational issues that need escalation to other areas of the business.
Evaluates sensitive liability issues via the customer service ticketing tool and root cause analysis to determine responsible party.

Basic Qualifications (BQs)

Education and Experience: HS/GED plus 4 years experience of customer service. Strong print knowledge. Experience with resolving customer escalations.

Strong computer skills with knowledge of PC systems, technology platforms and web browsing.

Preferred Qualifications (PQs)

Experience: Priorcustom print project experience. Project Management experience.

Strong verbal and effective listening skills. Ability to adapt to multiple demands and shifting priorities. Strong decision making and problem-solving skills.

RSRDLX

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.

Department: Business Operations
Time Type: Full time
Shift Type: First Shift (United States of America)

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Company Name

Safeguard Business Systems Inc

Company Info

Deluxe, a Trusted Payments and Data Company, champions business so communities thrive. Our solutions help businesses pay, get paid, and grow. For more than 100 years, Deluxe customers have relied on our solutions and platforms at all stages of their lifecycle, from start-up to maturity. Our powerful scale supports millions of small businesses, thousands of vital financial institutions and hundreds of the world’s largest consumer brands, while processing approximately $3 trillion in annual payment volume. Our reach, scale and distribution channels position Deluxe to be our customers’ most trusted business partner. To learn how we can help your business, visit us at www.deluxe.com.