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Senior Product Manager, Communication Apps


All employees of Deluxe should apply for the position of interest via our Deluxe System. Refer to your manager or HR partner for additional assistance.

Location: Canada

Req ID: 210467WD

Job Description

Deluxe is looking for an experienced Product Manager to join our team in building world class user experiences in our suite of Communications Apps, used by over 10 Million small business customers worldwide. The Senior Product Manager owns end-to-end accountability for our Email, eSignature, Email Marketing, & Online Fax product lines, overseeing that the product delivers value to customers and is a viable business model.

They are responsible for the overall product strategy, roadmap, and backlog, driving performance against KPIs. They balance investments (money, time, people) in short‐term tactical product improvements with long‐term strategic product investments to maximize ROI. They provide clear guidance to development teams on customer needs and expected outcomes. They engage with other key stakeholders across the business to ensure product success.

  • Define product vision and strategy including the product goals/objectives, target market, product differentiation, positioning and the plans to grow the product over its lifecycle

  • Develop and manage the product roadmap

  • Evaluate product performance and solicit feedback, integrating the voice of the customer into the product, includes gathering and presenting customer insights from research

  • Manage and prioritize the product backlog

  • Engages regularly with the Product Development team to guide the PD team and make sure business needs are being conveyed / met 

Basic Qualifications:

Education and Experience: Bachelors and 3 years or HS/GED and 7 years

  • 3 plus years of experience as an Associate Product Manager or similar role

  • Experience in product lifecycle management

  • Familiarity with Agile framework

  • Knowledge of project management tools, like Jira or Trello

Preferred Qualifications:

Education: Bachelors in Marketing or Business Management

Experience: 5 years experience in Product Management or Marketing

  • Mastery in techniques and lean agile methodologies that maximize flow of value and are deeply rooted in Agile, Lean and continuous delivery principles, with an ability to extend that understanding throughout the organization.

  • Proven success creating digital products vision, strategy, experience and enterprise solutions and services from ideation to launch, including engineering and operational quality.

  • Expertise in working with a multi-disciplinary team on customer-focused products and services to design and build solutions that deliver valuable outcomes.

  • Significant industry knowledge and expertise within aligned or targeted industry is essential.

  • Proven ability to prioritize competing demands and obtain buy-in from stakeholders.

  • Practices lean agile and design thinking principles, led/facilitated workshops to cultivate the ideation.

  • Ability to define financials, ROI, KPIs, and forecasts with success leveraging data to make decisions about product feature increments

  • Mastery in leading change and inspire others to change behaviors

  • Strong influencer in continuous learning and innovation culture

AODA:Deluxe Corporation and Deluxe companies will provide reasonable accommodation for qualified individuals with disabilities. If you need assistance with any part of the application or hiring process, please contact us at

Department: Product
Time Type: Full time

All employees of Deluxe should apply for the position of interest via our Deluxe System. Refer to your manager or HR partner for additional assistance.

Learn about Benefits

Advancement Opportunities

Employee development is a huge part of our company culture


Full offerings including medical, dental, vision, etc.

Savings Plans

Competitive 401k plan guidance on savings solutions.

Tuition reimbursement

Up to $5,250 per calendar year for Full Time Employees

Work/Life Balance

PTO, Paid Holidays and Floating Holidays create a strong work/life balance

Advancement Opportunities

At Deluxe, employee development is a pillar of our culture. From mentorship programs to development plans and tuition reimbursement, we've got the tools to help you grow.


Affordable medical plans offering PPO, HRA, HDHP and Regional HMO style options.

Savings Plans

Competitive 401k matching program with guidance on saving solutions

Tuition Reimbursement

Deluxe will provide up to $5,250 per calendar year to full time employees that want to continue their education.

Work/Life Balance

Between paid time off, floating holidays, paid holidays and the ability to work remotely in some of our positions, we place a strong value on providing a quality work/life balance.

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