Director, Outsourcing Services

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Req ID 220683WD-7 Location Tennessee

The Director, Outsourcing Services is responsible for defining Deluxe’s Treasury Management Outsourcing Services (Lockbox, Image RPS). Responsible for ensuring annual revenue and margin plans are achieved based on market analysis; interacts with partner teams involved in providing Services to Deluxe's Outsourcing Customers (Outsourcing Operations, Enterprise Services, Customer Support, Sales, Marketing, Professional Services and Product Management). Recognizes the profit and operational impacts of accommodating non-standard deployments in the Outsourcing environment and constrains the Solution Set to balance those impacts with the needs of the market.

Manages Outsourcing P&L, providing regular executive updates. Develops action plans to address profit erosion and for achieving defined business plans. Evaluates Deluxe’s market solutions against market needs as well as competitive offerings and makes appropriate adjustments to remain relevant and competitive. Coordinates the overall planning process for Outsourcing with Solution Management and appropriate Senior Executives
Collaborates with partner teams on the definition and provision of Outsourcing Services to customers in a consistent, efficient, executable, and profitable manner. Coordinates the overall planning process for Outsourcing with Solution Management and appropriate Senior Executives
Partners with Finance to maintain accurate business cases and P/L reporting to insure individual customer engagements and the overall Outsourcing business meet profitability targets. Forecasts market, financial, competitive, and business impacts over a 3–5-year time horizon
Partners with Sales and Marketing to identify relevant target markets and prospects. Engages with Sales to manage pipeline and close Outsourcing business in a manner that aligns with overall company strategy as well as specific Outsourcing revenue and profitability targets.
Identifies key suppliers and partners used in provision of Outsourcing Services and works with key internal teams (Vendor Management, Enterprise Risk Management, Security, Outsourcing Operations, and Finance) to ensure relationships are well-defined, well managed and objectively measured
Monitors the performance of the critical success milestones for Outsourcing and provides presentations/updates to key stakeholders and Senior Executives. Oversees the launch of new or expanded outsourcing solutions and services into the market including solution profitability and operational readiness
Oversees the launch of new or expanded outsourcing solutions and services into the market including solution profitability and operational readiness. Evaluates Deluxe’s market solutions against market needs as well as competitive offerings and makes appropriate adjustments to remain relevant and competitive.
Represents Deluxe at technical conferences, and other business development efforts, that promote the expertise and capabilities of the company
Fosters ethical conduct, practices, and personal integrity throughout the company to ensure WAUSAU’s ability to attract and retain customers in a highly competitive environment.

Basic Qualifications (BQs)

Education and Experience: Bachelor’s degree and 5 years of outsourcing services (Lockbox or Image RPS) experience

Preferred Qualifications (PQs)

Education: Bachelor’s degree

Experience: 10 years’ experience. Prior experience writing business plans and presenting plans to senior executives.

Critical Knowledge/Skills/Abilities:

Demonstrated business development skills including the ability to plan and coordinate activities of assigned organization
Ability to provide technical and administrative leadership to accomplish organization goals and commitments
Ability to develop strong relationships internally and externally as well as have integrity and strong influence/leadership skills
Demonstrated success in developing and productizing a service offering
Strong critical thinking and problem-solving skills. Ability to work through unstructured problems and drive to decisions in a complex business environment
Experience managing customer expectations, working effectively in team environments, and adhering to self-established timelines

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.

Department: Business Operations
Time Type: Full time
Shift Type: First Shift (United States of America)
Work Status: Permanent

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Company Name

Wausau Financial Systems Inc

Company Info

Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.