Account Project Coordinator II
This position is only available to candidates in the following states: Arizona, California, Idaho, Nevada, Oregon, and Washington.
Serves asprimary external/ internal face of the company for custom designprintingprojects.Gathersrequirements, setsproject timelines, maintainsprojects timelines, submitsorders, follows-up on past order complaints, and ensuresall aspects of customer communication and satisfaction from inquiry to billing.Primary owner of the project specifications and is expected to follow all processes to accomplish project goals and customer communication.
Receives incoming phone calls from Internal/External customers pertaining to new and existing orders, improperly placed orders, customer inquiries, complaints and requests. Takes next level escalated customer calls with the ability to resolve without further escalation. Maintains contact with various sources in facilities regarding work in progress or completed work and order information.
Manage project timelines with internal departments to ensure deadlines are met.Supports internal employees locally and remotely utilizing a variety of available resources and assists employees with questions.
Oversight of specific initiatives/programs to ensure queues are monitored, maintained, and completed.
Utilizes customer fulfillment processes and tools to perform internal requests. Utilizing knowledge of internal product offerings, identify whether orders can be sourced internally. Keeps supervisor and manager apprised of operational issues that need escalation to other areas of the business.
Evaluates sensitive liability issues via the customer service ticketing tool and root cause analysis to determine responsible party.
Basic Qualifications (BQs)
Education and Experience: HS/GED plus 4 years experience of customer service. Strong print knowledge. Experience with resolving customer escalations.
Strong computer skills with knowledge of PC systems, technology platforms and web browsing.
Preferred Qualifications (PQs)
Experience: Priorcustom print project experience. Project Management experience.
Strong verbal and effective listening skills. Ability to adapt to multiple demands and shifting priorities. Strong decision making and problem-solving skills.
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to email@example.com.
Department: Business Operations
Time Type: Full time
Shift Type: First Shift (United States of America)
Company NameSafeguard Business Systems Inc
Deluxe, a Trusted Payments and Data Company, champions business so communities thrive. Our solutions help businesses pay, get paid, and grow. For more than 100 years, Deluxe customers have relied on our solutions and platforms at all stages of their lifecycle, from start-up to maturity. Our powerful scale supports millions of small businesses, thousands of vital financial institutions and hundreds of the world’s largest consumer brands, while processing approximately $3 trillion in annual payment volume. Our reach, scale and distribution channels position Deluxe to be our customers’ most trusted business partner. To learn how we can help your business, visit us at www.deluxe.com.