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EAS Specialist


All employees of Deluxe should apply for the position of interest via our Deluxe System. Refer to your manager or HR partner for additional assistance.

Location: Waterloo, Canada

Req ID: 210678WD

The Enterprise Application Support Specialist I role is an IT technical analyst role with the ITMS host team accountable to ensure the proper functioning of live, operational, customer-facing environments that are cloud-based, SaaS architectures.   The team maintains availability and monitors performance as well as provide technical assistance as needed for troubleshooting to client service and solving customer issues. 
The computing environments are primarily Windows server domain-based running MS SQL Enterprise databases with proprietary image and transaction processing systems for the financial industry.   There is also Linux in the supported environment.

  • Active monitoring and review of Production Applications for Performance and Accuracy, including the daily settlement and reports, completion and signoff.

  • Cooperative troubleshooting and analytic work with IT, Dev and EAS team members.

  • Maintain and create a Knowledge Base documentation of known issues, technical troubleshooting, and resolutions and best practices.

Basic Qualifications:

Education and Experience: Bachelor’s and 2 years or HS/GED and 6 years

  • 2 years previous experience in Enterprise application support and monitoring

  • 2 years of knowledge of current Microsoft Server platforms

  • 2 years of experience of MS SQL server 2012+ script writing

  • 2 years of experience in XML/Https/MS .Net/Client-Server architecture

  • Experience with Linux CLI

  • 2 years of knowledge of Network and systems administration

  • Document and maintain Standard Operation Procedures (SOPs)

  • High proficiency in Microsoft applications especially SharePoint, Outlook,Teams and Excel; Basic VBA

  • Programming experience is a definite asset

AODA:Deluxe Corporation and Deluxe companies will provide reasonable accommodation for qualified individuals with disabilities. If you need assistance with any part of the application or hiring process, please contact us at

Department: IT
Time Type: Full time

All employees of Deluxe should apply for the position of interest via our Deluxe System. Refer to your manager or HR partner for additional assistance.

Learn about Benefits

Advancement Opportunities

Employee development is a huge part of our company culture


Full offerings including medical, dental, vision, etc.

Savings Plans

Competitive 401k plan guidance on savings solutions.

Tuition reimbursement

Up to $5,250 per calendar year for Full Time Employees

Work/Life Balance

PTO, Paid Holidays and Floating Holidays create a strong work/life balance

Advancement Opportunities

At Deluxe, employee development is a pillar of our culture. From mentorship programs to development plans and tuition reimbursement, we've got the tools to help you grow.


Affordable medical plans offering PPO, HRA, HDHP and Regional HMO style options.

Savings Plans

Competitive 401k matching program with guidance on saving solutions

Tuition Reimbursement

Deluxe will provide up to $5,250 per calendar year to full time employees that want to continue their education.

Work/Life Balance

Between paid time off, floating holidays, paid holidays and the ability to work remotely in some of our positions, we place a strong value on providing a quality work/life balance.

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