Enterprise Application Support (EAS) Specialist II
The Enterprise Application Support Specialist role is an IT technical analyst role with th RDM host team accountable to ensure the proper functioning of live, operational, customer-facing environments that are cloud-based, SaaS architectures. The team maintains availability and monitors performance as well as diagnosing problems, anticipating trends and the development of new tools to support the platform.
The computer environments are primarily Windows server domain-based running MS SQL Enterprise databases with proprietary image and transaction processing systems for the financial industry. There is also Linux in the supported environment.
Active monitoring and review of Production Applications for Performance and Accuracy.
Cooperative troubleshooting and analytic work with other technical members and members of Development, QA and Support teams.
Independent work analyzing trends in data and reporting on anomalies.
·3 + years previous experience in Enterprise application support or technical operations with experience in managing the resolution of business critical and time sensitive issues.
·3 + years of knowledge of current Microsoft Server platforms
·In depth knowledge of the administration and programming of MC SQL server 2005+ within a production class environment
·3 + years of experience in XML/Https/MS.Net/Client-Server architecture
·3 + years of experience in troubleshooting and problem-solving skills to diagnose software and network issues.
·Experience with Linux CLI
·Ability to document job related procedures
·Network and systems administration experience
Preferred Qualifications: Programming experience is a definite asset.
AODA:Deluxe Corporation and Deluxe companies will provide reasonable accommodation for qualified individuals with disabilities. If you need assistance with any part of the application or hiring process, please contact us at DeluxeCareers@deluxe.com.
Time Type: Full time
Work Status: Permanent
Company NameResearch Development & Manufacturing
Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.