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Sr Email Administrator

APPLY LATER JOB ALERT

All employees of Deluxe should apply for the position of interest via our Deluxe System. Refer to your manager or HR partner for additional assistance.



Location: Waterloo, Canada

Req ID: 200871WD

The Senior Email Specialist is primarily responsible for managing and deployment of critical systems and mission-critical infrastructure spanning multiple data centers across the globe. Responsibilities include the entire stack including hardware, software, operating systems, middleware, and software as a service (SaaS) components and SPAM, Phishing,and Abuse troubleshooting and remediation.. This role works to maintain and implement new technology and improve the delivery of current technology, infrastructure, and services using complex and original problem-solving skills at a senior level. The role is a final escalation point and is expected to be able to contribute to any critical incident or outage across any team or technology stack.

  • Implement and maintain new and existing systems to provide increased performance, automation, and next-generation services. Participate in scheduled maintenance and change tickets for system upgrades, improvements, security patches, and general maintenance.
  • Deliver technical problem-solving to quickly diagnose problems and restore services as directed. Act as a subject matter expert and escalation point for incidents, escalations, and projects. Participate in on-call processes as a senior resource and subject matter expert (SME).
  • Participate in priority projects including the rollout of new systems, services, software, onboarding of new customers, and the implementation of new platforms and technologies.
  • Evaluate new and evolving technologies to provide technical feedback. Participate in proof of concept implementation and testing.  
  • Author and peer review plan related to monitoring, maintenance, and upgrades. Mentor team members and participate in cross-team collaboration groups and joint efforts.

Basic Qualifications:

Education and Experience: Bachelor’s and 3 years or HS/GED and 7 years

Required:

  • 3+ Years handling Abuse topics, Spam remediation, deliverability issues including Phishing, NDR”s and mail server reputation improvement, email inbound and outbound deliverability troubleshooting.   
  •  Prior experience managing and architecting enterprise systems with a capacity of 100,000 and above  
  • 3+ years of experience of automation technologies for system configuration and release management (Jenkins, Git, Puppet, Ansible, Chef, Cobbler, Containerization, Docker, Kubernetes, etc.)  
  • 3+ years of experience in Open Xchange and Dovecot administration  
  • 3+ years of experience of authentication services (LDAP, PAM, SAML, OAuth)  
  • 5+ years of experience with email delivery and managing message queues.  
  • Familiarity with one or more of the following dealing with confidential data and situations including Health Insurance Portability and Accountability Act (HIPAA), General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA) (US only)  
  • Previous experience with regulatory controls and processes (PCI, SOC 2, SOX and ITIL).  

Preferred

Education: Bachelors of Information Technology, Computer Science, Computer Engineering or related fields, Industry Certifications

Experience: 6 Years Relevant IT systems, e-mail administration experience

  • Prior experience managing and architecting enterprise systems with a capacity of 100,000 and above
  • 3+ years of experience of automation technologies for system configuration and release management (Jenkins, Git, Puppet, Ansible, Chef, Cobbler, Containerization, Docker, Kubernetes, etc.)
  • 3+ years of experience in Open Xchange and Dovecot administration
  • 3+ years of experience of authentication services (LDAP, PAM, SAML, OAuth)
  • 5+ years of experience with email delivery and managing message queues.
  • Familiarity with one or more of the following dealing with confidential data and situations including Health Insurance Portability and Accountability Act (HIPAA), General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA) (US only)
  • Previous experience with regulatory controls and processes (PCI, SOC 2, SOX and ITIL).

https://www.youtube.com/embed/Y2vSf4D4T98

AODA:Deluxe Corporation and Deluxe companies will provide reasonable accommodation for qualified individuals with disabilities. If you need assistance with any part of the application or hiring process, please contact us at DeluxeCareers@deluxe.com.


Department: IT Architecture & Engineering
Time Type: Full time
APPLY LATER

All employees of Deluxe should apply for the position of interest via our Deluxe System. Refer to your manager or HR partner for additional assistance.


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Full offerings including medical, dental, vision, etc.

Savings Plans

Competitive 401k plan guidance on savings solutions.

Tuition reimbursement

Up to $5,250 per calendar year for Full Time Employees

Work/Life Balance

PTO, Paid Holidays and Floating Holidays create a strong work/life balance

Advancement Opportunities

At Deluxe, employee development is a pillar of our culture. From mentorship programs to development plans and tuition reimbursement, we've got the tools to help you grow.

Healthcare

Affordable medical plans offering PPO, HRA, HDHP and Regional HMO style options.

Savings Plans

Competitive 401k matching program with guidance on saving solutions

Tuition Reimbursement

Deluxe will provide up to $5,250 per calendar year to full time employees that want to continue their education.

Work/Life Balance

Between paid time off, floating holidays, paid holidays and the ability to work remotely in some of our positions, we place a strong value on providing a quality work/life balance.

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