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Sr. Manager, IT - CAN

The Culture at Deluxe

I've been here 33 years. I love being here because I love the people I work with.

Oh gosh, I love working at deluxe. I've been here 16 years and I would say the last five years I've been working on the most rewarding project ever in my career.

Love it, it's been an exciting time at Deluxe.

I think about exciting opportunities things that we have yet to dream and believe that we can do I'm excited about the new One Deluxe.

Knowing I could help be a part of the gelling of Deluxe and all the potential that I had, that was a huge piece.

So, I did look around a little bit but then nothing quite felt right where deluxe just feels like home this is where I want to end up.

What we're really looking to do is ensure that deluxe has an environment of inclusiveness when people feel inclusive within the workplace, they generate more ideas a better product is put out.

Bring our backgrounds, bring in our cultures, meshing them all together and Deluxe is a place that doesn't necessarily have walls or ceilings, so it just incorporates our true identity as people to employees.

We have recently done the food drive and there were always at least like more than 10 people who will be interested and based on the capacity we can accommodate people go there and do the volunteering.

Deluxe really isn’t like any other company. They really care about you and they care about your career and your path moving forward they want you to excel they, they're gonna give you the tools and provide you with what you need to become a successful business professional.

Since day one when I started at Deluxe it has been such a friendly atmosphere.

You want to spend time with people you like that you trust that you respect and I got to tell you we're surrounded with people like that. on the executive team and throughout the organization so for me this is just feels good to work at a company like Deluxe.

Req ID 220999WD-1 Location Waterloo, Ontario

Responsible for assuring a stable technical processing environment is available to Operations to run production for the 24X7 production environment for remittance processing sites. 

  • Management duties associated with the Operations Support team in providing technical support for multi-site, 24X7 remittance operations.Responsibilities include technology in support of image capture, data completion, file creation and transmission.  Consults on the most difficult support issues with the team and with other technical resources.

  • Consulting business and operations teams on Operations applications, computing environment and networking.

  • Leads technical integration, hardware and software refresh projects.  Consults on network changes.  Trains andmentorsoperations support staff, other support and Operations functions on technology solutions.  Supports client RFPs for questions on technology architecture.   Provides technical expertise in supporting client relations forpreand post-sales requests. Writes and implements programs and scripts to perform production and maintenance tasks.

  • Triages production issues of the most difficult nature or assists Production Support Admins or Production Engineers on triage. 

  • Ensures continuity and currency of institutional knowledge required to operate and maintain the technical infrastructure of remittance processing operations.

Basic Qualifications (BQs) 

Education and Experience: Bachelors in MIS, Engineering or Computer Science and 5 years experience or HS/GED and 9 years of systems and business experience. 

Deep knowledge of industry trends and remittance products and services, business processes and applications. Expert-level institutional knowledge of remittance processing operations.

Deep knowledge of transaction processing systems and formats and operational processing. Expert knowledge and understanding of distributed systems, networks.

Basic knowledge in technical writing and/or business documentation.

Preferred Qualifications (PQs) 

Experience: 3 years of management experience. Demonstrated management skills for geographically dispersed team.  

Strong written and verbal communication skills.  

AODA:Deluxe Corporation and Deluxe companies will provide reasonable accommodation for qualified individuals with disabilities. If you need assistance with any part of the application or hiring process, please contact us at

Department: IT Management
Time Type: Full time
Shift Type: First Shift (Canada)
Work Status: Permanent
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Company Name

Research Development & Manufacturing

Company Info

Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.

Meet Your Recruiter

Paul Miller

Our Values

Inclusion, Diversity & Equity

Whether working with our thousands of employee-owners or with our many partners and clients around the world, Deluxe strives to be a company that is not only diverse, but inclusive of all. We work as One Deluxe to foster an environment that strives toward equality.

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Over the years, Deluxe has been recognized for numerous awards and accolades. We are proud to celebrate our achievements as a testament to our corporate philosophy and unparalleled candidate experience.

Great Place to Work Oct 2020 to Oct 2021
Talent Board 2021 Candidate Experience Award Winner
Best place to work for Moms
Best place to work for Dads
2020 Honor Roll Company Award Winner
Disability Equality Index Best Place to Work Award
Vets Indexes Recognized Employer Award 2021
Best places to work 2022 Award
Yellow ribbon Award
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Meet the Owners

The success of our employee-owners is at the forefront. We encourage and enable our Deluxers to own their success through growth and development opportunities. Hear from real employees on what it means to Own It at Deluxe.

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Since every employee at Deluxe is an owner, we all work together to develop new ideas for our customers that could include data-driven marketing tools, cloud-based solutions, or other innovations. Together, we’re creating the future of financial services and we all share a stake in our success.

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