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Technical Documentation Specialist

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Location: Waterloo, Ontario

Req ID#: 13310BR

Description
The Technical Documentation Specialist is responsible for the preparation of all documents and text files (i.e. User Guides and Help Files) detailing the technical/user specifications for all products under development whether iteration, evolution or upgrade.
This will include coordinating translations of products and documentation

Responsible for creating a documentation methodology and framework for all products included in the Deluxe Treasury Management Solution Area (TMSA). The methodology would align with systems utilized by modern web & mobile applications.
Responsible for capturing and documenting in detail all the release notes and technical specifications that are required to develop User Guides, system help files and any published documentation associated with new or updated products.
Responsible for maintaining and updating existing documentation for TMSA products in accordance with the standardized documentation framework.
Responsible for consolidating all documentation into an externally facing document portal for internal resources and external customers to access.
Responsible for drafting and publishing notices about product changes, upgrades, release notes, extensions to customers and others.
Represents Deluxe.com as an industry leader to competitors, customers, suppliers, professional colleagues and employees. Keeps abreast of technology, industry, consumer, customer, legal developments or trends that may impact the Company.
Complies with work requirements related to attendance, general conduct and following work direction.
Work Schedule Demands: Irregular hours; work pressure with conflicting priorities


Required:
Bachelor's Degree (or equivalent experience) in Communication, English, Business Information Systems.
1 - 3 years experience in technical writing

  • Excellent written and general communication skills
  • Strong understanding of modern web & mobile applications and documentation processes
  • Experience in documenting API’s and technical specifications for development consumption
  • Experience with a variety of documentation tools including MadCap Flare
  • Must be able to multitask and prioritize deliverables
  • Must be able to excel both with minimal supervision and within team environments
  • Ability to work with remote development and QA teams
  • Strong ability to use common office software (MS Word, Excel, Visio, Powerpoint, etc.)


AODA:
Deluxe Corporation and Deluxe companies will provide reasonable accommodation for qualified individuals with disabilities. If you need assistance with any part of the application or hiring process, please contact us at DeluxeCareers@deluxe.com

Department: Product Management
Remote Work Location: No
Employment Type: Mid
Full Time/Part Time: Full Time
Shift Type: Traditional
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Learn about Benefits

Advancement Opportunities

Employee development is a huge part of our company culture

Healthcare

Full offerings including medical, dental, vision, etc.

Savings Plans

Competitive 401k plan guidance on savings solutions.

Tuition reimbursement

Up to $5,250 per calendar year for Full Time Employees

Work/Life Balance

PTO, Paid Holidays and FLoating Holidays create a strong work/life balance

Advancement Opportunities

At Deluxe. Employee Development is a pillar of our culture. From mentorship programs to development plans and tuition reimbursement, we've got the tools to help you grow.

Healthcare

Affordable medical plans offering PPO, HRA, HDHP and Regional HMO style options.

Savings Plans

Competitive 401k matching program with guidance on saving solutions

Tuition Reimbursement

Deluxe will provide up to $5,250 per calendar year to full time employees that want to continue their education.

Work/Life Balance

Between paid time off, floating holidays, paid holidays and the ability to work remotely in some of our positions, we place a strong value on providing a quality work/life balance.

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