Account Support Manager
This position serves as a liaison for customer accounts and assigned software solution(s). This includes formal assignment to specific customers, as well as assignment to specific account executive(s), with the view of overseeing support impacts across all customers on all software solutions, for proactive management and communication within the team or across stakeholder groups.
Manages all support activities for portfolio of assigned customers, with focus on driving customer satisfaction, service level compliance, and customer self-sufficiency.
Participates in any strategic planning meetings with the customer as the Customer Care representative and works in partnership with the overall customer team, led by the Account Executive.
Assists in smaller dollar/less complex sales to assigned customers, to which a sales quota is assigned.Visits assigned customers on a very limited basis to discuss issues, concerns and to strengthen the relationship between the ASM and the customer.
Participates in product, project or release-team meetings as necessary, as liaison to ASM team within the software solution ASM focus. Works as part of the Account Support Team to increase client satisfaction.
Reviews all outstanding support issues for assigned customers and escalates those issues to the appropriate Customer Care application team(s). Ensures cross-corporate support from all levels as needed.
Education and Experience: HS/GED and 2 years in Customer Service or Software Application installations. Proficient in the use of customer tracking software.
Education: Associates Degree
Experience: Knowledge with system configuration and application architecture. Knowledge of banking or remittance industry. Knowledge of operating systems and networking. Experience with Support Magic.
- Builds rapport with clients, team members and leadership
- Understands the client’s needs and offers a solution by matching product features and benefits to their pain points.
- Takes a consultative approach and puts customer’s needs first
- Is able to find leads and build a strong pipeline
- Takes accountability for their actions, progress and results
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to email@example.com.
Time Type: Full time
Work Status: Permanent
Company NameWausau Financial Systems Inc
Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.
Meet Your Recruiter
Kulu Phillips [C]