The Enterprise Application Support Specialist I role is an IT technical analyst role with the ITMS host team accountable to ensure the proper functioning of live, operational, customer-facing environments that are cloud-based, SaaS architectures. The team maintains availability and monitors performance as well as provide technical assistance as needed for troubleshooting to client service and solving customer issues.
The computing environments are primarily Windows server domain-based running MS SQL Enterprise databases with proprietary image and transaction processing systems for the financial industry. There is also Linux in the supported environment.
Active monitoring and review of Production Applications for Performance and Accuracy, including the daily settlement and reports, completion and signoff.
Cooperative troubleshooting and analytic work with IT, Dev and EAS team members.
Maintain and create a Knowledge Base documentation of known issues, technical troubleshooting, and resolutions and best practices.
Education and Experience: Bachelor’s and 2 years or HS/GED and 6 years
2 years previous experience in Enterprise application support and monitoring
2 years of knowledge of current Microsoft Server platforms
2 years of experience of MS SQL server 2012+ script writing
2 years of experience in XML/Https/MS .Net/Client-Server architecture
Experience with Linux CLI
2 years of knowledge of Network and systems administration
Document and maintain Standard Operation Procedures (SOPs)
High proficiency in Microsoft applications especially SharePoint, Outlook,Teams and Excel; Basic VBA
Programming experience is a definite asset
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to email@example.com.
Time Type: Full time
Shift Type: First Shift (United States of America)
Work Status: Permanent
Company NameWausau Financial Systems Inc
Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.
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