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Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com or call us at 1-800-332-2544 .

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Technical Product Analyst

APPLY LATER JOB ALERT

All employees of Deluxe should apply for the position of interest via our Deluxe System. Refer to your manager or HR partner for additional assistance.



Location: Wisconsin, United States

Req ID: 210852WD

Now Hiring- Join our Growing Team!

Benefits and Insurance start Day 1!

This is a fully remote- Work From Home position.

The Technical Product Analyst provides technical customer service to external and internal customers for their respective WAUSAU product(s).  Utilizes internal processes and tools to log, track, update and complete work items as initiated by customers.

  • Monitors support ticketing system, specifically the application group queue, for incoming support issues.
  • Uses sound judgment to plan, prioritize and schedule efforts.
  • Follows Escalation procedures to include peers, management, Development/QA departments and outside partner/vendors
  • Provides superior customer service using active listening while maintaining composure under pressure.

Basic Qualifications:

Education: High School Diploma or GED

 Experience:

1+ year of Help Desk and/or customer service experience 

1+ year of scripting experience to include SQL, Progress, Powershell, etc.

1+ year of Basic PC Troubleshooting and/or Repair 

Document Creation 

•    1+ year of Microsoft Office suite 

Preferred Qualifications:

Education:Bachelors or Associates degree in IT or related field

Experience: A background in programming

Windows OS

1+ year of Workstation OS- 10,7

1+ year of Server OS

Networking 

1+ year of TCP/IP/DNS

Antivirus

1+ year of experience with any of the following Antivirus products

•    Managed Antivirus 
•    CrowdStrike

•    Carbon Black

RSRDLX

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.


Department: Marketing
Time Type: Full time
APPLY LATER

All employees of Deluxe should apply for the position of interest via our Deluxe System. Refer to your manager or HR partner for additional assistance.


Learn about Benefits

Advancement Opportunities

Employee development is a huge part of our company culture

Healthcare

Full offerings including medical, dental, vision, etc.

Savings Plans

Competitive 401k plan guidance on savings solutions.

Tuition reimbursement

Up to $5,250 per calendar year for Full Time Employees

Work/Life Balance

PTO, Paid Holidays and Floating Holidays create a strong work/life balance

Advancement Opportunities

At Deluxe, employee development is a pillar of our culture. From mentorship programs to development plans and tuition reimbursement, we've got the tools to help you grow.

Healthcare

Affordable medical plans offering PPO, HRA, HDHP and Regional HMO style options.

Savings Plans

Competitive 401k matching program with guidance on saving solutions

Tuition Reimbursement

Deluxe will provide up to $5,250 per calendar year to full time employees that want to continue their education.

Work/Life Balance

Between paid time off, floating holidays, paid holidays and the ability to work remotely in some of our positions, we place a strong value on providing a quality work/life balance.

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