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Meet our Owner

Tyrone

Charlotte, NC

Tyrone

DELUXER

Tyrone

Director, Outsourcing Operations

DELUXER

Tyrone

Director Outsourcing Operations

“We win because of the great group of folks that support the Charlotte site. I’m thankful to have the opportunity to lead!”

Own it.

Hi Tyrone Ballard director of operations charlotte remitco my favorite thing about working at deluxe the teamwork the diversity and the different perspectives and opinions that come along with the diverse candidate slate the takeaway I have for somebody pursuing a career with deluxe don't stay in your lane come in share your ideas help us grow and help us win.

What do you do at Deluxe?

I am the Director of Outsourcing Operations. I’m in the Remittance space which rolls up into the Payments Organization. My direct responsibility consists of leading and supporting a team of 160 direct and indirect associates to achieve the expectations of our clients, each other and deluxe.

How long have you been with Deluxe? How did you get your job at Deluxe?

I’ve been a Deluxer now just about 3.5 yrs. I became a Deluxer as part of an acquisition…best thing that could have happened! I was in my current role at the time the deal was done.

To date, what is your biggest career accomplishment at Deluxe? How were you able to accomplish that?

Being selected to participate in the Mckinsey Academy’s Black Leadership program and having a great team, for sure! But also, raising my hand and expressing mine and my team’s desire to help and do more within the remit space and outside. I heard someone say, “growth happens at the edge of your comfort zone, not within.” 2020 was an uncomfortable year! By no means is this about me. We win because of the great group of folks that support the Charlotte site. I’m thankful to have the opportunity to lead!!

Meet our Owner

Stephanie

Minneapolis, MN

Stephanie

DELUXER

Stephanie

Employee Relations Associate

DELUXER

Stephanie

Employee Relations Associate

“I started in an entry level role and pushed myself to follow my career goal of being in HR.”

Own it.

Hey everybody my name is Stephanie Koller and I have been with deluxe for 16 years now i started in our entry level sales position uh back in 2005 and have had lots of great employment opportunities within the company uh and now have been in our employee relations office for the last couple years as an employee relations associate um if I could share some of my favorite things about deluxe I would definitely talk about the culture the culture deluxe is amazing um everybody is so friendly so willing to help out um we all have our bad days and being able to lean on your teammates and your peers your leaders they definitely are very uplifting there's been times I’ve been stuck on a project and just want to run my ideas by people so just being able to be really open with individuals everyone wants you to be successful as much as I want my peers to be successful as well and then lastly the one of my favorite pieces is how deluxe supports you in education I went off and got my associate's degree and then I went back for my bachelor's degree deluxe has a tuition reimbursement program so they helped me pay for my education and it really just helped take off some of that stress that you feel um about how am I going to pay for this and have a job so not only was I getting the experience while I was going to school um I got the support and helped to pay for that I mean it when I say I love working for deluxe and I'm super proud to be an employee for them.

What do you do at Deluxe?

I’m an Employee Relations Associate within HR. My current responsibilities include reviewing and clearing background and drug screenings, reviewing and managing the immigration sponsorship for the employees, act as coordinator for COVID-19 triage team, secretary role with Employee Resource Groups, handle administrative work for Employee Relations office, ensure policies, procedures and employee handbooks are up to date, and help my teammates where I can.

How long have you been with Deluxe? How did you get your job at Deluxe?

16 years! I took a break from college to save money (I was 19), my mom and sister worked here and Deluxe happened to be hiring for an entry level sales rep. I applied and had my first interview. At that time, I was currently working in retail and customer service. I remember when the HR representative called me and told me I got the job. I told myself I would work here for a year and get back to school. Well, 16 years later… I got my associates and went on to receive my bachelor's with the help of Deluxe. I started in an entry level role and pushed myself to follow my career goal of being in HR.

What did my journey look like?

2005 - Started in an entry level sales position, it was about 6 months later when I knew I wanted to get into customer service side

2005 - (8 months into sales) went into Customer service when Deluxe bought NEBS and McBee – I was one of 12 reps to start in this role.

2007 - Being I was one of twelve reps to start on that system I became a Mentor. What is a mentor?? I helped new hires transition from the classroom to the sales floor for Sales and Customer service for our Nebs and McBee customers.

2010 - Signature Opportunity - Comet System Analyst - reviewed all errors and orders - A LOT of Data and testing.

2012 - Customer Service Specialist

2015 - Signature Opportunity - Development Trainer - Trained in new hires that were hired for our sales teams as well as internal development trainings that needed to be completed.

2017 - Talent Acquisition specialist - recruiting - Sourcing and phone screen interviewing and doing in person interviewing with hiring decisions.

2019 - Employee relations Associate - LOVING IT and all my responsibilities are listed above.

If you notice there is a trend, I had a goal to work in Human resources or Training - my training sig op helped me learn that HR was the path I wanted to go. But with each role change and career advancement gave me the different skill sets to keep building, keep growing.

Meet our Owner

Lucia

Lenexa, KS

He saw a need in the community

DELUXER

Lucia

Sr. Sales Consultant

DELUXER

Lucia

Sr. Sales Consultant

“I have been given many opportunities to show my leadership skills by helping with various trainings within my department.”

Own it.

Hi my name is Lucia and my absolute favorite thing about deluxe is the people we have a great community environment here and that translates across all of our departments here one thing that i would recommend for someone pursuing a career here at deluxe is to absolutely let your personality shine through we're big here on family and taking care of each other so always being open to feedback and helping your fellow teammates out is the biggest advice i could give you any training and background that you have or need blocks will love to help you with we're family here so come join us.

What do you do at Deluxe?

I am part of the small business sales team as a Senior Sales Consultant. My key responsibilities at Deluxe are driving sales based off customers business needs and providing world class customer service. I have also been given many opportunities to show my leadership skills by helping with various trainings within my department as well as other sales teams.

How long have you been with Deluxe? How did you get your job at Deluxe?

I found the Deluxe job posting on Indeed and I have been with my team since November of 2019.

What was your recruiting and interviewing experience like?

It was a typical sales interview as far as questions went, but outside of that, I think my now manager and the team lead made it much more welcoming and more like a conversation and not a “cross examination.”

To date, what is your biggest career accomplishment at Deluxe? How were you able to accomplish that?

My biggest accomplishment with Deluxe was taking on a temporary Support Lead position in another sales department. I went through another interview process and was able to prove myself for the position through the new hire training classes I had assisted with as well as always being willing to help my fellow teammates and managers. Although it was a temporary position it allowed me to showcase my skills that have, in return, opened many doors for me at Deluxe.

Deron Ducker

Meet our Owner

Deron

Newark, DE

Deron

DELUXER

Deron

Supervisor, Retail Operations

DELUXER

Deron

Supervisor, Retail Operations

“I was able to make [a career] jump with hard work and dedication. This shows that there is growth within the company!”

Own it.

Deluxe does a great job of making you feel like a part owner with the stock incentives they offer the management team is easy to talk to and they're always open for new ideas the co-workers are friendly so get you that family environment like your home away from home my favorite part about working at deluxe is knowing that I'm helping the customers reach their daily deposits uh each customer is unique in their own way we have about over I’m gonna say 1500 clients possibly more some are more difficult than others but it's something I enjoy doing.

What do you do at Deluxe?

I am currently a Supervisor in the Retail Operations. Some of my responsibilities are, looking for ways to make mail processing more efficient. Making sure we are processing mail in a First in First out method.

How long have you been with Deluxe? How did you get your job at Deluxe?

I have been with the Deluxe company for 12 years. I started out as a temporary employee through Randstad.

What was your recruiting and interviewing experience like?

My recruiting process was easy, and everything was made so simple and well explained. The interview process was very organized and well detailed. The hiring recruiter did an excellent job of explaining daily job duties as well as the job process.

To date, what is your biggest career accomplishment at Deluxe? How were you able to accomplish that?

My biggest career accomplishment would be starting out as a Processing Specialist becoming a Lead Operator and now taking on a role as a Supervisor of operations. This shows that there is growth within the company! I was able to make that jump with hard work and dedication. Also, by gaining trust with the management team and them believing in me to be able to handle a bigger role within the company. 

Meet our Owner

Kyle

Lenexa, KS

Kyle

DELUXER

Kyle

Team Leader, Customer Sales/Service

DELUXER

Kyle

Team Leader, Customer Sales/Service

“When the opportunity of impacting others and having my own team came up, I jumped at it.”

Own it.

Hi my name is Kyle and my favorite thing about deluxe would be the coaching and mentorship i started five years ago on the sales team and since then have been promoted to a team leader and that's all thanks to the mentorship that i've gotten from my trainers my team leader and even multiple directors that have helped me get to this level just everyone wanting to to help you get better has been my favorite thing about deluxe and my tip for people looking to join the team is to just get your foot in the door it doesn't matter whether you start on an inbound sales team or you get hired as the leader just get your foot in the door and work with the great people that are here.

What do you do at Deluxe?

I am a Customer Sales/Service Team Leader for the Universal group. I lead a team of 20+ Service agents both remote and on-site. I motivate and encourage my team to deliver the best customer service and meet business goals. I can do this through call listening, side-by-sides, or in one-on-one settings. I create weekly and monthly contests to keep things fresh and rewarding for everyone.

How long have you been with Deluxe? How did you get your job at Deluxe?

I had my 5-year anniversary with Deluxe in January 2021, and I just turned 27. Crazy to think a friend of mine name Nicolette, who worked with the web team at the time, referred me to Deluxe.

What was your recruiting and interviewing experience like?

Good. I went through a phone interview and an in-person interview. Once my foot was in the door, I could tell the people here were great.

To date, what is your biggest career accomplishment at Deluxe? How were you able to accomplish that?

Being hired on as a Team Leader has to be my biggest career accomplishment. I came to Deluxe with no call center experience, but the atmosphere here really allowed me to go all in. I worked hard and gave it all I got. After certifying as a Gold Sales agent in Small Business, I got the Sales Coach position. I got the opportunity to show off my creativity and leadership ability working closer with Small Business Leaders and local leadership. When the opportunity of impacting others and having my own team came up, I jumped at it.

Meet our Owner

Tausha

Lenexa, KS

Tausha

DELUXER

Tausha

Issue Management Support Specialist

DELUXER

Tausha

Issue Management Support Specialist

“Each position that I[‘ve been in] in, I was able to achieve and conquer each and every goal or task that was presented to me.”

Own it.

Hi my name is Tausha the absolute favorite thing about working at deluxe besides the awesome potlucks goodie days and celebrations um it would be the home away from home environment everyone here is not just my co-worker um they are family and you'll feel that bond and that connection um right away like as soon as you walk through the door.

What do you do at Deluxe?

IMS – Issue Management Support Specialist. My current responsibilities are CCPA (California Consumer Privacy Act), processing opt out requests for consumers ensuring protocol and process has been maintained and completed for all consumer information. Also, I assist consumers via our social media outlets as well as monitor and assist ADA (American Disability Act) customers that are needing assistance.

How long have you been with Deluxe? How did you get your job at Deluxe?

I have been with Deluxe for 12 years. I got my job at Deluxe through a referral and the interview was done over the phone by a member of HR, we instantly hit it off. She asked me a few questions pertaining to the job function, said I had the job and to come in for a side-by-side, talk to Mary Jo, and sign some paperwork. I was on my way to becoming an employee at Deluxe! The process was quick, easy and to-the-point. Very simple.

To date, what is your biggest career accomplishment at Deluxe? How were you able to accomplish that?

To be honest, there are too many to name. I was able to achieve so much in so little time at Deluxe. Deluxe allows growth from within. I was able to move from one position to the next, and each position that I was in, I was able to achieve and conquer each and every goal or task that was presented to me. Deluxe allowed that to happen by giving each employee an opportunity to grow.

Meet our Owner

Mia

Minneapolis, MN

Mia

DELUXER

Mia

Talent Management Coordinator

DELUXER

Mia

Talent Management Coordinator

“In the end, the team was really the thing that made a difference.”

Own it.

My favorite thing about working at deluxe is definitely that i get to work with so many different departments and so many different people um when i first started i told my manager you know i'm interested in communications and marketing and graphic design in writing and she was a huge help and kind of exposed me to all those different areas and departments and put me on projects that she thought i would enjoy and things you know that i could expand my skill set with and now i work really closely with communications benefits HRIS and i think that's what makes me love my job is that i'm not doing the same thing every day if you want to do the same thing every day you definitely can there's tons of opportunities to do that but if you're like me and you like a variety of things deluxe is really great at giving you opportunities to do that for anyone pursuing a career with deluxe i would say that my main advice would be to reach out to your recruiter whether that's calling them or emailing them or you know sending a thank you all those little things matter and that was really what made a huge difference i think with me getting the position here is that you know i showed that i was dedicated i showed i was motivated and i really wanted to work at deluxe and that's the main thing that's going to really get you through and you know maybe if you don't get this position they are more inclined to reach out for when another position comes available and say hey i think this would be a good fit um and you know establish that connection with your recruiter and put in the work and i think that is my main advice for anybody who wants to come on board with us.

What do you do at Deluxe?

I am a Talent Management Coordinator in the Human Resources department of Talent Management. Some of the key responsibilities in my role include; managing training and guides for talent processes in Workday, supporting and producing live events for various areas of the business, constructing internal communications for Talent Management and our Communications team, managing learning content within our Workday Learning Management System, designing and updating the Deluxe intranet based on department needs/wants, monitoring the performance review yearly cycle and ensuring we are on track, working with various departments to build learning content, and more! Although my department is Talent Management, I really am exposed to all departments in Human Resources—and even more beyond that!

How long have you been with Deluxe? How did you get your job at Deluxe?

I have been with Deluxe for 2.5 yrs. My aunt has actually been with company for quite some time, so I was familiar with their reputation and focus on employee wellbeing. From what research I had done, and talking to my aunt, I knew Deluxe would be a great fit. Originally, I had applied for a different position at Deluxe. I went through the whole interview process and ended up not getting it. I was disappointed, but my recruiter was great and still kept in touch. Eventually, a few months down the road, my recruiter reached back out on a position he thought may be a good fit. I immediately applied, did the interviews, and got the job. Now, the person that got the job I had originally applied for is one of my closest co-workers!

What was your recruiting and interviewing experience like?

Honestly, my experience from the beginning was wonderful. I had never had a recruiter who put in the effort, and actually followed back up regardless of whether I got the position or not. I felt comfortable being honest with my questions and knew I could shoot over a quick email or call to ask for advice. Deluxe was extremely transparent during the whole process, and I think that was the thing that I appreciated most. I felt welcome from the beginning, and it’s crazy to think that my “recruiter” is now a friend in HR, and my “scary hiring manager” is now my boss, who is one of the most authentic and caring people I know.

Meet our Owner

Richard

Newark, DE

Richard

DELUXER

Richard

Supervisor, Operations

DELUXER

Richard

Supervisor, Operations

“I was able to accomplish [becoming a SME] by working in many departments and different positions within the company over the years.”

Own it.

Hi my name is Richard Cruz and my favorite part about working here at deluxe has got to be the people we have such a diverse group of individuals from all different backgrounds working together always willing to help and support each other that over time you get to see and feel that sense of community here for someone looking to pursue a career deluxe one takeaway i would offer would be to always ask questions if you're ever unsure or have any doubts speak up and ask deluxe offers and provides so many different tools to help you succeed all you need to do is utilize them.

What do you do at Deluxe?

Operations Night Shift Supervisor in Remit Processing. I help manage individuals (teams) in the processing of payment transactions for our customers.

How long have you been with Deluxe? How did you get your job at Deluxe?

I have been working with Deluxe for 26 years now. I started with Deluxe through a temp service working part-time in the mailroom while I went to college.

What was your recruiting and interviewing experience like?

Very easy and comfortable.

To date, what is your biggest career accomplishment at Deluxe? How were you able to accomplish that?

My biggest career accomplishment is being considered an SME (Subject Matter Expert) by my peers. I was able to accomplish this by working in many departments and different positions within the company over the years. I learned and absorbed everything I could and di my best to maintain and pass on all the information I gathered.

Meet Our Owner

Lornette

Newark, DE

Lornette

DELUXER

Lornette

Lead Operation Specialist

DELUXER

Lornette

Lead Operation Specialist

“Putting my employee ID number on my way to work is letting everyone know that this was my best.”

Own it.

The level to which we communicate with each other throughout each shift it just amazes me as to this day it still amazes me to see how we work together it's like we are a family and that in itself is beauty it's a great place to work they would love the journey and it's gonna be rewarding in the end so stick with it because i stuck with it.

What do you do at Deluxe?

I am the Lead Operation Specialist for the rejects department. In which I perform duties such as deciding which rejects get put back into our system or be returned to our customers. I also do a little data entry and mail opening when needed.

How long have you been with Deluxe? How did you get your job at Deluxe?

I’ve been with the company for 17 years this May. I got the job through a temp agency.

What was your recruiting and interviewing experience like?

When I was being interviewed many years ago, the interviewer was very professional, and she took the time to listen to my answers. She made me feel very comfortable and I left knowing that it would be a great place to work.

To date, what is your biggest career accomplishment at Deluxe? How were you able to accomplish that?

My biggest Accomplishment happens daily. Throughout my day, I know what I need to get done. I know the pressure that comes with getting it done every day. Putting my employee ID number on my way to work is letting everyone know that this was my best. That is accomplishing for me.

Meet the Owners

The success of our employee-owners is at the forefront. We encourage and enable our Deluxers to own their success through growth and development opportunities. Hear from real employees on what it means to Own It at Deluxe.

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Culture

Since every employee at Deluxe is an owner, we all work together to develop new ideas for our customers that could include data-driven marketing tools, cloud-based solutions, or other innovations. Together, we’re creating the future of financial services and we all share a stake in our success.

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