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Meet our Owner

Tyrone

Charlotte, NC

Tyrone

DELUXER

Tyrone

Director, Outsourcing Operations

DELUXER

Tyrone

Director Outsourcing Operations

“We win because of the great group of folks that support the Charlotte site. I’m thankful to have the opportunity to lead!”

Own it.

What do you do at Deluxe?

I am the Director of Outsourcing Operations. I’m in the Remittance space which rolls up into the Payments Organization. My direct responsibility consists of leading and supporting a team of 160 direct and indirect associates to achieve the expectations of our clients, each other and deluxe.

How long have you been with Deluxe? How did you get your job at Deluxe?

I’ve been a Deluxer now just about 2.5 yrs. I became a Deluxer as part of an acquisition…best thing that could have happened! I was in my current role at the time the deal was done.

To date, what is your biggest career accomplishment at Deluxe? How were you able to accomplish that?

Being selected to participate in the Mckinsey Academy’s Black Leadership program and having a great team, for sure! But also, raising my hand and expressing mine and my team’s desire to help and do more within the remit space and outside. I heard someone say, “growth happens at the edge of your comfort zone, not within.” 2020 was an uncomfortable year! By no means is this about me. We win because of the great group of folks that support the Charlotte site. I’m thankful to have the opportunity to lead!!

Meet our Owner

Stephanie

Minneapolis, MN

Stephanie

DELUXER

Stephanie

Employee Relations Associate

DELUXER

Stephanie

Employee Relations Associate

“I started in an entry level role and pushed myself to follow my career goal of being in HR.”

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What do you do at Deluxe?

I’m an Employee Relations Associate within HR. My current responsibilities include reviewing and clearing background and drug screenings, reviewing and managing the immigration sponsorship for the employees, act as coordinator for COVID-19 triage team, secretary role with Employee Resource Groups, handle administrative work for Employee Relations office, ensure policies, procedures and employee handbooks are up to date, and help my teammates where I can.

How long have you been with Deluxe? How did you get your job at Deluxe?

16 years! I took a break from college to save money (I was 19), my mom and sister worked here and Deluxe happened to be hiring for an entry level sales rep. I applied and had my first interview. At that time, I was currently working in retail and customer service. I remember when the HR representative called me and told me I got the job. I told myself I would work here for a year and get back to school. Well, 16 years later… I got my associates and went on to receive my bachelor's with the help of Deluxe. I started in an entry level role and pushed myself to follow my career goal of being in HR.

What did my journey look like?

2005 - Started in an entry level sales position, it was about 6 months later when I knew I wanted to get into customer service side

2005 - (8 months into sales) went into Customer service when Deluxe bought NEBS and McBee – I was one of 12 reps to start in this role.

2007 - Being I was one of twelve reps to start on that system I became a Mentor. What is a mentor?? I helped new hires transition from the classroom to the sales floor for Sales and Customer service for our Nebs and McBee customers. 

2010 - Signature Opportunity - Comet System Analyst - reviewed all errors and orders - A LOT of Data and testing.

2012 - Customer Service Specialist

2015 - Signature Opportunity - Development Trainer - Trained in new hires that were hired for our sales teams as well as internal development trainings that needed to be completed.

2017 - Talent Acquisition specialist - recruiting - Sourcing and phone screen interviewing and doing in person interviewing with hiring decisions.

2019 - Employee relations Associate - LOVING IT and all my responsibilities are listed above.

If you notice there is a trend, I had a goal to work in Human resources or Training - my training sig op helped me learn that HR was the path I wanted to go. But with each role change and career advancement gave me the different skill sets to keep building, keep growing.

To date, what is your biggest career accomplishment at Deluxe? How were you able to accomplish that?

Recently I received a 2020 Gratitude award. It was an honor to receive this award, it was certainly a feel-good accomplishment. In the year 2020, brought new challenges for all employees of Deluxe. Moving to remote work quickly and promptly, adjusting to that, finding new ways to collaborate and feel a part of a team was certainly challenging but it definitely taught me a lot and made me a stronger employee. Receiving an award in a year like this was super awesome!

Meet our Owner

Lucia

Lenexa, KS

He saw a need in the community

DELUXER

Lucia

Sr. Sales Consultant

DELUXER

Lucia

Sr. Sales Consultant

“I have been given many opportunities to show my leadership skills by helping with various trainings within my department.”

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What do you do at Deluxe?

I am part of the small business sales team as a Senior Sales Consultant. My key responsibilities at Deluxe are driving sales based off customers business needs and providing world class customer service. I have also been given many opportunities to show my leadership skills by helping with various trainings within my department as well as other sales teams.

How long have you been with Deluxe? How did you get your job at Deluxe?

I found the Deluxe job posting on Indeed and I have been with my team since November of 2019.

What was your recruiting and interviewing experience like?

It was a typical sales interview as far as questions went, but outside of that, I think my now manager and the team lead made it much more welcoming and more like a conversation and not a “cross examination.”

To date, what is your biggest career accomplishment at Deluxe? How were you able to accomplish that?

My biggest accomplishment with Deluxe was taking on a temporary Support Lead position in another sales department. I went through another interview process and was able to prove myself for the position through the new hire training classes I had assisted with as well as always being willing to help my fellow teammates and managers. Although it was a temporary position it allowed me to showcase my skills that have, in return, opened many doors for me at Deluxe.

Deron Ducker

Meet our Owner

Deron

Newark, DE

Deron

DELUXER

Deron

Supervisor, Retail Operations

DELUXER

Deron

Supervisor, Retail Operations

“I was able to make [a career] jump with hard work and dedication. This shows that there is growth within the company!”

Own it.

What do you do at Deluxe?

I am currently a Supervisor in the Retail Operations. Some of my responsibilities are, looking for ways to make mail processing more efficient. Making sure we are processing mail in a First in First out method.

How long have you been with Deluxe? How did you get your job at Deluxe?

I have been with the Deluxe company for 11 years. I started out as a temporary employee through Randstad.

What was your recruiting and interviewing experience like?

My recruiting process was easy, and everything was made so simple and well explained.  The interview process was very organized and well detailed. The hiring recruiter did an excellent job of explaining daily job duties as well as the job process.

To date, what is your biggest career accomplishment at Deluxe? How were you able to accomplish that?

My biggest career accomplishment would be starting out as a Processing Specialist becoming a Lead Operator and now taking on a role as a Supervisor of operations. This shows that there is growth within the company! I was able to make that jump with hard work and dedication. Also, by gaining trust with the management team and them believing in me to be able to handle a bigger role within the company. 

Meet our Owner

Kyle

Lenexa, KS

Kyle

DELUXER

Kyle

Team Leader, Customer Sales/Service

DELUXER

Kyle

Team Leader, Customer Sales/Service

“When the opportunity of impacting others and having my own team came up, I jumped at it.”

Own it.

What do you do at Deluxe?

I am a Customer Sales/Service Team Leader for the Universal group. I lead a team of 20+ Service agents both remote and on-site. I motivate and encourage my team to deliver the best customer service and meet business goals. I can do this through call listening, side-by-sides, or in one-on-one settings. I create weekly and monthly contests to keep things fresh and rewarding for everyone.

How long have you been with Deluxe? How did you get your job at Deluxe?

I had my 5-year anniversary with Deluxe in January 2021, and I just turned 27. Crazy to think a friend of mine name Nicolette, who worked with the web team at the time, referred me to Deluxe.

What was your recruiting and interviewing experience like?

Good. I went through a phone interview and an in-person interview. Once my foot was in the door, I could tell the people here were great.

To date, what is your biggest career accomplishment at Deluxe? How were you able to accomplish that?

Being hired on as a Team Leader has to be my biggest career accomplishment. I came to Deluxe with no call center experience, but the atmosphere here really allowed me to go all in. I worked hard and gave it all I got. After certifying as a Gold Sales agent in Small Business, I got the Sales Coach position. I got the opportunity to show off my creativity and leadership ability working closer with Small Business Leaders and local leadership. When the opportunity of impacting others and having my own team came up, I jumped at it.

Meet our Owner

Paul

Newark, DE

Paul

DELUXER

Paul

Sr. Site Director – Newark, DE

DELUXER

Paul

Sr. Site Director – Newark, DE

“Having the support of seniors here at Deluxe to continue our work with individuals with different abilities [has been my greatest accomplishment].”

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What do you do at Deluxe?

Senior Site Director at the Newark, Delaware operations. I oversee 360 associates here at the site where we handle about 2,000 clients and process over 12,000,000 checks each month. I also manage the unique Data Service Unit that handles all inbound and outbound files for our remittance clients which includes after hours IT support for the file generation. We are averaging about 3,000 files per week. I have another 125 contractors in India that handle complex data entry processing for Deluxe, today.

How long have you been with Deluxe? How did you get your job at Deluxe?

This will be my 3rd year with Deluxe after the business was acquired from Fiserv back in 2018.

What was your recruiting and interviewing experience like?

Mike Freeman and the rest of the senior Deluxe team were very kind and courteous during the acquisition and very supportive during the migration period as we became part of Deluxe. Deluxe made this anxious time for all of us to be a very positive and productive process in the end. I, for one, am overjoyed to be part of Deluxe!

To date, what is your biggest career accomplishment at Deluxe? How were you able to accomplish that?

Having the support of seniors here at Deluxe to continue our work with individuals with different abilities. The joy of being able to continue to work with the team from Chimes and the special needs team from the State of Delaware was the number one goal I had when coming to Deluxe and Deluxe leaders did not hesitate to approve our ability to move forward with this wonderful program. On a business-driven view, the ability to create virtual tours for potential clients which allowed us to help secure new business in the Payments area.

Meet our Owner

Tausha

Lenexa, KS

Tausha

DELUXER

Tausha

Issue Management Support Specialist

DELUXER

Tausha

Issue Management Support Specialist

“Each position that I[‘ve been in] in, I was able to achieve and conquer each and every goal or task that was presented to me.”

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What do you do at Deluxe?

IMS – Issue Management Support Specialist. My current responsibilities are CCPA (California Consumer Privacy Act), processing opt out requests for consumers ensuring protocol and process has been maintained and completed for all consumer information. Also, I assist consumers via our social media outlets as well as monitor and assist ADA (American Disability Act) customers that are needing assistance.

How long have you been with Deluxe? How did you get your job at Deluxe?

I have been with Deluxe for 11 years. I got my job at Deluxe through a referral and the interview was done over the phone by a member of HR, we instantly hit it off. She asked me a few questions pertaining to the job function, said I had the job and to come in for a side-by-side, talk to Mary Jo, and sign some paperwork. I was on my way to becoming an employee at Deluxe! The process was quick, easy and to-the-point. Very simple.

To date, what is your biggest career accomplishment at Deluxe? How were you able to accomplish that?

To be honest, there are too many to name. I was able to achieve so much in so little time at Deluxe. Deluxe allows growth from within. I was able to move from one position to the next, and each position that I was in, I was able to achieve and conquer each and every goal or task that was presented to me. Deluxe allowed that to happen by giving each employee an opportunity to grow.

Meet our Owner

Brandon

Lenexa, KS

Brandon

DELUXER

Brandon

Sales Coach II

DELUXER

Brandon

Sales Coach II

“One team, One Deluxe.”

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What do you do at Deluxe?

Sales Coach II. I coach and teach sales technique to small business representatives while making sure they are aligned with company policy and compliance.

How long have you been with Deluxe? How did you get your job at Deluxe?

Almost three years.

What was your recruiting and interviewing experience like?

Smooth and seamless.

To date, what is your biggest career accomplishment at Deluxe? How were you able to accomplish that?

Getting the sales coach job offer. I got it by really working hard and keeping focused on what I wanted and my goals.

Meet our Owner

Pamela

Atlanta, GA

Pamela

DELUXER

Pamela

Inclusion, Diversity and Equity Manager

DELUXER

Pamela

Inclusion, Diversity and Equity Manager

“One of my favorite things is the collaboration and brainstorming that is required [with different functional areas] in order to achieve outcomes.”

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What do you do at Deluxe?

Inclusion, Diversity and Equity Manager

How long have you been with Deluxe? How did you get your job at Deluxe?

1.5 years; I saw the position of Talent Management Consultant on indeed.com

What was your recruiting and interviewing experience like?

I had an engaging and thoughtful experience from the time the recruiter reached out, followed by four virtual interviews including an HR Manager, the Hiring Manager, the person who held the position previously, and the Executive Leader.

To date, what is your biggest career accomplishment at Deluxe? How were you able to accomplish that?

This is a difficult question to answer because I am in a different role than what I was hired into. However, some accomplishments include leading the ID&E task force, developing a leadership program that aligned with our new leadership competencies (2020); planning, organizing multi-Deluxe facilitators for our first Days of Understanding – Real Dialogue for Real Change event.

Meet our Owner

Mia

Minneapolis, MN

Mia

DELUXER

Mia

Talent Management Coordinator

DELUXER

Mia

Talent Management Coordinator

“In the end, the team was really the thing that made a difference.”

Own it.

What do you do at Deluxe?

I am a Talent Management Coordinator in the Human Resources department of Talent Management. Some of the key responsibilities in my role include; managing training and guides for talent processes in Workday, supporting and producing live events for various areas of the business, constructing internal communications for Talent Management and our Communications team, managing learning content within our Workday Learning Management System, designing and updating the Deluxe intranet based on department needs/wants, monitoring the performance review yearly cycle and ensuring we are on track, working with various departments to build learning content, and more! Although my department is Talent Management, I really am exposed to all departments in Human Resources—and even more beyond that!

How long have you been with Deluxe? How did you get your job at Deluxe?

I have been with Deluxe for a little over a year and a half. My aunt has actually been with company for quite some time, so I was familiar with their reputation and focus on employee wellbeing. From what research I had done, and talking to my aunt, I knew Deluxe would be a great fit. Originally, I had applied for a different position at Deluxe. I went through the whole interview process and ended up not getting it. I was disappointed, but my recruiter was great and still kept in touch. Eventually, a few months down the road, my recruiter reached back out on a position he thought may be a good fit. I immediately applied, did the interviews, and got the job. Now, the person that got the job I had originally applied for is one of my closest co-workers!

What was your recruiting and interviewing experience like?

Honestly, my experience from the beginning was wonderful. I had never had a recruiter who put in the effort, and actually followed back up regardless of whether I got the position or not. I felt comfortable being honest with my questions and knew I could shoot over a quick email or call to ask for advice. Deluxe was extremely transparent during the whole process, and I think that was the thing that I appreciated most. I felt welcome from the beginning, and it’s crazy to think that my “recruiter” is now a friend in HR, and my “scary hiring manager” is now my boss, who is one of the most authentic and caring people I know.

To date, what is your biggest career accomplishment at Deluxe? How were you able to accomplish that?

I think my biggest career accomplishment so far has been implementing Workday at Deluxe. From the very first day I started, I was immediately pulled into a project I knew nothing about. It was challenging yet so cool to be able to be on such a huge project like that. Along with the Workday team, I was able to learn the system fairly quickly, and create training on all of the business processes. Now, that training is used across the company and available to whoever may need it. In the end, the team was really the thing that made a difference. I was able to rely on my co-workers and subject matter experts to create accurate training that made sense to the end user. They pulled me in on several different mini projects that exposed me to all aspects of Workday and allowed me to really dig into the system. As a new employee, that was exactly what I needed to get my feet off the ground.

Meet our Owner

Richard

Newark, DE

Richard

DELUXER

Richard

Supervisor, Operations

DELUXER

Richard

Supervisor, Operations

“I was able to accomplish [becoming a SME] by working in many departments and different positions within the company over the years.”

Own it.

What do you do at Deluxe?

Operations Night Shift Supervisor in Remit Processing. I help manage individuals (teams) in the processing of payment transactions for our customers.

How long have you been with Deluxe? How did you get your job at Deluxe?

I have been working with Deluxe for 26 years now. I started with Deluxe through a temp service working part-time in the mailroom while I went to college.

What was your recruiting and interviewing experience like?

Very easy and comfortable.

To date, what is your biggest career accomplishment at Deluxe? How were you able to accomplish that?

My biggest career accomplishment is being considered an SME (Subject Matter Expert) by my peers. I was able to accomplish this by working in many departments and different positions within the company over the years. I learned and absorbed everything I could and di my best to maintain and pass on all the information I gathered.

Meet our Owner

Ebony

Newark, DE

Ebony

DELUXER

Ebony

Processing Specialist

DELUXER

Ebony

Processing Specialist

“Very family-oriented and a beautiful place to start a career.”

Own it.

What do you do at Deluxe?

My job at Deluxe is a Processing Specialist. My responsibilities are to open and scan incoming mail by the deadline, while still making sure that the quality is great.

How long have you been with Deluxe? How did you get your job at Deluxe?

I have been working with Deluxe since November 2018. I got this job when I moved from New York to Delaware and applied online.

What was your recruiting and interviewing experience like?

My recruiting and interviewing experience was very professional and friendly. I was able to have a tour around the building so I can get a better understanding of how the company works as a team and I was also able to understand the importance of teamwork as well. My interview was very professional and smooth, and the hiring manager made me feel at home and comfortable to be a part of the team.

To date, what is your biggest career accomplishment at Deluxe? How were you able to accomplish that?

My biggest career accomplishment working at Deluxe was receiving an award for “falcon processing guru” which is for being able to master all aspects of the OPEX falcon machine, being dayshift’s most efficient operator by producing 900 UPH with only 1 internal error YTD. I was able to accomplish this by focusing on quality and quantity, and always focusing on getting the job done correctly.

Meet Our Owner

Lornette

Newark, DE

Lornette

DELUXER

Lornette

Lead Operation Specialist

DELUXER

Lornette

Lead Operation Specialist

“Putting my employee ID number on my way to work is letting everyone know that this was my best.”

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What do you do at Deluxe?

I am the Lead Operation Specialist for the rejects department. In which I perform duties such as deciding which rejects get put back into our system or be returned to our customers. I also do a little data entry and mail opening when needed.

How long have you been with Deluxe? How did you get your job at Deluxe?

I’ve been with the company for 17 years this May. I got the job through a temp agency.

What was your recruiting and interviewing experience like?

When I was being interviewed many years ago, the interviewer was very professional, and she took the time to listen to my answers. She made me feel very comfortable and I left knowing that it would be a great place to work.

To date, what is your biggest career accomplishment at Deluxe? How were you able to accomplish that?

My biggest Accomplishment happens daily. Throughout my day, I know what I need to get done. I know the pressure that comes with getting it done every day. Putting my employee ID number on my way to work is letting everyone know that this was my best. That is accomplishing for me.

Meet the Owners

The success of our employee-owners is at the forefront. We encourage and enable our Deluxers to own their success through growth and development opportunities. Hear from real employees on what it means to Own It at Deluxe.

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Culture

Since every employee at Deluxe is an owner, we all work together to develop new ideas for our customers that could include data-driven marketing tools, cloud-based solutions, or other innovations. Together, we’re creating the future of financial services and we all share a stake in our success.

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