Customer Care Specialist - Government Payments

Customer Care Specialist – Be the Voice of Exceptional Service!

Are you passionate about helping others and solving problems with a smile? Join our dynamic Operations Team as a Customer Care Specialist, where your role is more than just answering calls—it's about creating memorable experiences and building lasting relationships with our clients.

In this front-line position, you’ll be part of a collaborative team that’s known for delivering top-tier customer service. You’ll handle inbound calls and support emails, troubleshoot technical issues, and work across departments to ensure every customer feels heard, supported, and satisfied.

What You’ll Do:

• Be the first point of contact for customers, resolving inquiries, complaints, and technical issues with professionalism and empathy.
• Own your work items from start to finish, keeping stakeholders informed and ensuring timely, high-quality resolutions.
• Collaborate with internal teams and merchant acquirers to investigate and resolve complex issues, while identifying opportunities for product improvements.
• Navigate internal systems and tools to research account details, prioritize information, and provide thoughtful recommendations.
• Guide clients through technical troubleshooting, including internet connectivity, browser settings, password resets, and navigating our in-house portal.

Training & Schedule:

• 3 months of immersive onsite training to set you up for success—learn the tools, meet the team, and build your confidence.
• After training, transition to a hybrid schedule (3 days onsite, 2 days remote) for the perfect balance of collaboration and flexibility.

Why You’ll Love It Here:

• A supportive team environment that values your growth and input.
• Opportunities to make a real impact on customer satisfaction and product development.
• A culture that celebrates problem-solvers, communicators, and team players.

Basic Qualifications:
Education and Experience: HS/GED and 4 years of related experience or Associates and 2 years

• Experience developing communication processes and procedures to facilitate the exchange of information among internal and external groups

Preferred Qualifications:
Education and Experience: Associates and 2 years

• Salesforce experience preferred

• Excellent ability to present complex technical information in a clear and concise manner to a variety of audiences, including non-technical people
• Ability to develop rapport and maintain strong working relationships with clients, partners, and internal departments
• Exercises exceptional listening skills to gather information and research and resolve reported issues
• Ability to work independently in a multi-task environment, as well as a part of a team.

Additional Basic Qualifications:

Must be 18 years of age or older

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)

• Paid Time Off, Volunteer Time Off, and Holidays

• Employer-Matched Retirement Plan

• Employee Stock Purchase Plan

• Short-Term and Long-Term Disability

• Infertility Treatment, Adoption and Surrogacy Assistance

• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
 

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.